Lead Navigator

Key Responsibilities

• Supports the Guest Services Director by driving a personalized guest and teammate centric & experience culture, reducing friction points and mitigating negative surprises.
• Ensures utilization of Princess MedallionClass products, services and applications to drive engagement in delivering a guest and teammates centric experience.
• Listens to guest concerns with empathy and always demonstrates genuine interest.
• Promptly responds to guest requests and concerns and takes appropriate follow-up action
• Maintains a high level of knowledge of OceanMedallion and the MedallionClass Vacation experience.
• Fully embraces the Service Excellence platform and philosophy.
• Stays updated on changes and improvements to the MedallionClass Vacation experience.
• Identifies opportunities to improve processes; learns and applies new skills to improve the quality and efficiency of day-to-day activities.
• Reports directly to the Guest Services Director.
• Applies knowledge of guest service, company products, and policies and procedures to resolve Guest concerns.
• All duties must be completed following the company Core Values and all aspects of the Service Essentials program.

Skills, Knowledge & Expertise

• Demonstrated ability to speak effectively before large groups of people 
• Strong microphone skills
• Command of the English language, both verbal and written 
• Two years of experience in a hotel or resort guest-facing role preferred
• Proven leadership skills required
• Demonstration of OCEAN knowledge
• Proficiency in the use of computer-based programs 

Job Benefits

• A competitive salary package.
• Your own comfortable single cabin - your private space to relax and recharge.
• Company-paid travel to and from the ship, so you can focus on the journey ahead.
• Access to exclusive areas and benefits onboard (depending on the rank and occupational group).
• A vibrant recreation and welfare program designed to support your well-being and work-life balance.
• Access to exceptional learning and development opportunities to grow your skills and advance your career.
• The chance to travel the world, exploring exciting destinations while doing what you love.
• A welcoming, inclusive, and dynamic work environment where your contributions are valued.