NDA Small Claims Track File Handler

Key Accountabilities

• Reviewing files, noting and abiding by Client Guidelines
• Knowledge of litigation, the CPR Rules and Court procedures
• Formulating initial and ongoing Strategy, efficiently and effectively, having in mind the appropriate fee structure
• Draft reports confirming Strategy and agreeing the most suitable approach with the client
• Draft legal documents and comply with Court orders/deadlines
• Throughout the lifetime of a case, being aware of the overall spend on a claim, whether fixed fee or hourly rate
• Undertaking negotiations with Third Party Solicitors
• Liaising with Insured and Insurers and Brokers where necessary
• Ensuring ‘actions’ are carried out as per Action Lists in Case Management System
• Undertaking Court Hearings
• Ensuring relevant tasks are delegated to the paralegals
• Accurately processing bills in accordance with Client Guidelines
• Ensuring files are kept within ISO 9001 guidelines
• To ensure compliance with the SRA Standards & Regulation
• Adhere to the Keoghs Values

Experience, Skills and Qualifications

• Sound and practical experience of handling Small Claims Track RTA litigated files is essential, with evidence of managing own case load and reporting skills
• Drafting of legal documents, including defences, applications, witness statements, Part 18 Questions
• Liaising with and drafting instructions to Counsel
• Experience of managing fixed fees whilst delivering quality
• Good telephone negotiation skills
• Excellent listening and verbal communication skills
• Good IT skills including Word, Outlook, and experience of a Case Management System, and preference for working paperless but not essential
• Ability to:

1. Work as part of a Team
2. Use own initiative
3. Plan and prioritise workloads, and effectively use delegation 
4. Remain clam under pressure
5. Recognise when sensitivity and tact are required
6. Identify key facts/issues and make early investigations and decisions to bring a case to a conclusion

Benefits

• Davies Incentive Plan
• 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
• Simply Health Care Cash Plan
• WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
• Death In Service – after 1 years’ service
• Pension Contribution based 5% Employee / 3% Employer
• Employee Resource Groups
• Employee Volunteering Programme
• Cycle to Work Scheme*
• Tech Scheme*
• Season Ticket Loan*
• Gym Flex*
• Access to Online Discount Sites
• Discounted Gourmet Society Membership
• Discounted Tickets for Merlin Attractions nationwide
• Discounts at local retail outlets