Senior Network Engineer, IN

What you'll be doing:

• Lead on the resolution of escalated incidents and problems, ensuring business service level targets are achieved and managing stakeholders within the business. 
• Own the successful fulfilment of complex service requests and changes, within the agreed timelines. 
• Be technical engineering lead on network projects, supporting the ongoing development of the global network and working closely with the network architecture team. 
• Maintain and manage the global network monitoring platform, ensuring it consistently meets the demands of the business. 
• Support the development of operational business processes and successful delivery of service improvement opportunities. 
• Be point of technical authority for the NOC team members, providing Technical / Operational assistance and guidance. 
• Develop key relationships with a multitude of stakeholders across the business. 
• Drive best practice, proactivity, and innovation; enabling our customers to have the best customer experience. 
• Maintain technical and process documentation within the Network Support function. 
• Provide operational cover and support for the 24/7 global NOC team. 
• Be involved in directly supporting the successful delivery of major sporting events to our global customer base. 

What you'll bring:

• Previous experience of working within a 24/7 network operations department. 
• Minimum of 5 years’ experience within an equivalent 3rd line Network Support role. 
• Strong demonstrable experience in supporting, maintaining, and developing a complex Cisco routing and switching network environment on a large global scale. 
• Strong demonstrable experience in supporting and maintaining large estates of next generation enterprise Firewalls. 
• Expertise in management of Load Balancers within a production network. 
• Ability to develop design principles, models, plans, internal standards, and processes based on industry best practices. 
• Previous experience in technically leading on the successful delivery of significant network evolution / implementation projects. 
• Flexibility to support a 24x7 global operation, including providing ‘out of hours’ on-call assistance. 
• Strong working knowledge of ITIL Incident, Problem, and Change Management components. 
• Previous experience in managing and evolving Network Management systems. 
• The ability to quickly assess, prioritise, respond, resolve incidents. 
• Excellent communication skills and proven stakeholder management. 
• Demonstrated strategic and tactical thinking, quantitative and analytical skills, while under pressure. 
• Hands on experience of working with IT Service Management tools such as ‘Halo’. 
• The ability to promptly learn new network technologies and shape the delivery of these into an operational 
  
  

EVEN BETTER IF YOU HAVE:

• Over 7 years’ experience in working within a complex Network Support environment. 
• Demonstrable broadcast experience and understanding of broadcast systems/technologies. 
• Significant experience of managing a multitude of Cisco routing and switching technologies - IOS and NE-OX 
• Previous experience of Multicast networking. 
• Previous experience in installation and management of Fortinet products – FortiGate, FortiManager, FortiAnalyser. 
• CCNP certification (or higher) 
• NSE5 Fortinet Certification (or higher) 
• ITIL Certification