Network Operations Coordinator

<p style="text-align: justify; line-height: 1.1;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">At Crooked, we believe the answer to a rising authoritarian movement is a democratic movement powerful enough to fight it and (fingers crossed) defeat it. That means using all the tools at our disposal as a media company to help build a massive, diverse coalition united behind a core set of democratic values: freedom, equality, compassion, and the rule of law.</span></p> <p style="text-align: justify; line-height: 1.1;"><span style="text-decoration: underline; font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong>Job Summary:</strong></span></p> <p style="text-align: justify; line-height: 1.1;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Crooked Media is looking for a Los Angeles–based Network Operations Coordinator to support the technical publishing, and platform management for our network and subscriber experience for our Friends of the Pod subscription. This role will focus on uploading and managing podcast and written content across our network, including our subscription platforms while providing direct technical and customer support to our subscriber community.</span></p> <p style="text-align: justify; line-height: 1.1;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">The ideal candidate is highly organized, technically curious, and comfortable working across multiple platforms and tools. They should have a strong understanding of digital publishing workflows, an interest in news and politics, and a commitment to helping maintain a smooth, high-quality experience for both producers and subscribers.</span></p> <p style="text-align: justify; line-height: 1.1;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">This role works closely with producers, marketing, and the subscription team to ensure episodes, written content, and subscriber-exclusive materials are delivered correctly and on schedule. The Network Operations Coordinator will also help troubleshoot platform issues, support producers during the publishing process, and respond to subscriber inquiries across email, Substack, Discord, and other platforms. They will report to the Director of Network Operations.</span></p> <p style="text-align: justify; line-height: 1.1;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><em>This role is based out of our Los Angeles office and follows a hybrid schedule based on the job’s needs. Because this role supports publishing schedules and subscriber support windows, the typical working hours are </em><strong><em>12:30 PM – 9:00 PM PT</em></strong><em>, with occasional flexibility to remain available slightly later when needed.</em></span></p> <p style="text-align: justify; line-height: 1.1;"><span style="text-decoration: underline; font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong>How You’ll Spend Your Time</strong><strong>:</strong></span></p> <p style="text-align: justify; line-height: 1.1;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong>Audio, Video, and Written Content Uploads for Crooked Shows&nbsp;</strong></span></p> <ul style="text-align: justify;"> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Work with teams across the network to publish Crooked Shows</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Tracking recording and publishing schedules for key Crooked Media shows</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Uploading and publishing episodes across subscription platforms including Supercast, Substack, and Apple Podcasts</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Ensuring ad-free audio and video versions of episodes are properly attached to subscriber feeds</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Linking ad-free video from the Crooked Media archive YouTube channel into Supercast subscriptions when required</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Attaching ad-free video assets to Substack episode drafts for subscriber delivery</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Supporting producers with technical questions or troubleshooting during the upload process</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">FAST Channel Uploads</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">RAPID RESPONSE Uploads</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Managing administrative access and backend settings across subscription platforms</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Maintaining and updating internal upload guidance documents used by producers and the subscription team</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Preparing and publishing subscriber-exclusive written content across platforms</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Spotcheck and follow up regarding the archiving of final assets into our content management system</span></li> </ul> <p style="text-align: justify; line-height: 1.1;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong>Preparing and publishing subscriber-exclusive written content across platforms&nbsp;</strong></span></p> <ul style="text-align: justify;"> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Working with producers to ensure episodes and subscriber content are published accurately and on time</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Work with marketing, social, and design teams when needed to support show distribution</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Creating simple graphics or visual assets used in platform posts when necessary</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Helping maintain consistent publishing standards across Crooked Media’s subscription platforms</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Supporting internal teams with platform guidance and troubleshooting</span></li> </ul> <p style="text-align: justify; line-height: 1.1;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong>Customer Support&nbsp;</strong></span></p> <ul style="text-align: justify;"> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Monitoring and responding to support requests across multiple platforms</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Managing and monitoring email accounts, escalating when needed</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Responding to Substack messages from subscribers directly on platform</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Managing Supercast subscriber support inquiries, including Discord Modmail and subscriber DMs</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Work with the Supercast support team on refund confirmations and refund requests</span></li> </ul> <p style="text-align: justify; line-height: 1.1;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong>Department Operations Support</strong></span></p> <ul style="text-align: justify;"> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Assist with administrative tasks as needed for content team&nbsp;</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Work with senior staff to organize and schedule calendar and departmental meetings</span></li> </ul> <p style="text-align: justify; line-height: 1.1;"><span style="text-decoration: underline; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif;"><strong>What You’ll Bring To The Table</strong><strong>:</strong></span></span></p> <ul style="text-align: justify;"> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">2-4 years of experience in digital media, platform support, production, or customer service (including internship experience)</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Strong interest in political news and the Crooked Media brand</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Ability to stay organized while managing multiple publishing schedules and support requests</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Comfort working with digital publishing platforms and learning new tools quickly</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Excellent written communication skills for subscriber support and internal documentation</span><br><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Strong attention to detail and commitment to accuracy when publishing content</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">A collaborative, solutions-oriented mindset</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Ability to remain calm and responsive in a fast-paced production environment</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Familiarity with podcast publishing platforms, CMS tools, or newsletter platforms (such as Substack) is a plus</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">A sense of humor and enthusiasm for Crooked Media’s mission</span></li> </ul> <p style="text-align: justify; line-height: 1.1;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">This job description provides a summary of how you’ll spend your time but is nowhere near exhaustive, so other duties may be assigned over time.&nbsp;</span></p> <p style="text-align: justify; line-height: 1.1;"><span style="text-decoration: underline; font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong>Pay and Perks:&nbsp;</strong></span></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">This position is covered under the Writers Guild of America East Collective Bargaining Agreement and the salary for this role is <strong>$80,000.</strong></span></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">In addition to your salary, we also offer full-time employees excellent benefits, including:</span></p> <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Paid healthcare</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">401k match&nbsp;</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Generous vacation and paid leave including, sick, bereavement, pregnancy loss, and disability leaves</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">20 weeks of paid parental leave</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Commuter reimbursement or paid parking</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Communications stipend&nbsp;</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Professional development opportunities</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Did we also mention our offices are closed at the end of the year?</span></li> </ul><div class="content-conclusion"><p style="line-height: 1;"><span style="font-size: 12pt;"><strong><span style="font-family: arial, helvetica, sans-serif;">About Us</span></strong></span></p> <p style="line-height: 1;"><span style="font-size: 12pt;">We welcome everyone—as an inclusive workplace, we invite all our employees to bring their authentic, whole selves to work. Our mission and intent is to encourage people from every nation, race/ethnicity, belief, gender, gender identity, sexual identity, disability, and culture to feel respected and valued for their unique contributions to our company.</span></p> <p style="line-height: 1;"><span style="font-size: 12pt;">We approach our work courageously, adapt and improve constantly, and celebrate the wins big and small. We cultivate a culture of creativity and expression at Crooked Media. We hire the best talent, ensure they have the tools and training they need, and set them free. If you have a high degree of ownership and are driven to excel, you’ll fit right in.&nbsp;</span></p> <p style="line-height: 1;"><span style="font-size: 12pt;">That’s it. End of mission.</span></p></div>