Networks Service Owner

Key Responsibilities

• Own the full lifecycle, performance, availability, and security of all global network services. 
• Develop and maintain the global network strategy, roadmap, and operating model aligned to business and technology priorities. 
• Lead and mentor global delivery teams; ensure high performance and succession planning. 
• Oversee MSPs, telco partners, and third-party providers to ensure consistent, high quality service delivery. 
• Implement strong governance across change management, incident response, capacity planning, and lifecycle management. 
• Lead major incident response, root cause analysis, and long-term remediation efforts. 
• Ensure compliance with security and regulatory frameworks (ISO 27001, Cyber Essential etc)
• Drive adoption of SDWAN, SASE, automation, AI driven monitoring, and cloud native networking. 
• Provide dashboards, reporting, and service reviews for senior stakeholders; manage budgets and optimise costs. 
• Lead service improvement and maturity initiatives to enhance reliability, performance, and user experience. 
• Represent network services across global IT, ensuring early integration into solution design and project planning. 
• Communicate risks and impacts clearly to both technical and non technical stakeholders

• Bachelor’s degree in IT, Computer Science, or related field, or equivalent experience.

• 5–8+ years in network engineering or network operations roles.
• Strong experience working with NOC teams and managing external network vendors.
• Proven track record owning network services within an ITIL aligned environment.
• Experience with enterprise network technologies, monitoring tools, and service governance.

Skills, Knowledge & Expertise

• Strong knowledge of enterprise networking: LAN, WAN, WLAN, SD WAN, VPN, MPLS, DNS, DHCP, routing, switching.
• Understanding of firewalls, load balancers, proxies, and network security controls.
• Familiarity with cloud networking (Azure/AWS), hybrid connectivity, and zero trust principles.
• Solid understanding of ITIL practices, especially Incident, Problem, Change, and Service Level Management.
• Knowledge of service lifecycle management, service design, and service transition.
• Understanding of risk, compliance, and audit requirements for network services.
• Knowledge of multi vendor environments, managed service models, and contract structures.
• Understanding of NOC processes: monitoring, triage, escalation, and major incident handling, to interpret network performance data, capacity trends, and incident patterns.
• Skilled in assessing network risks, identifying service gaps, and prioritising improvements.
• Skilled in defining service roadmaps, service models, and operational standards.
• Ability to manage service reviews, performance dashboards, and continual improvement plans.

• Strong understanding of LAN, WAN, WLAN, SD WAN, VPN, routing, switching, DNS, DHCP.
• Solid knowledge of firewalls, load balancers, proxies, and network security controls.
• Familiarity with cloud networking (Azure/AWS) and hybrid connectivity patterns.
• Hands on experience working with or leading a Network Operations Centre (NOC).
• Ability to oversee monitoring, triage, escalation, and 24/7 operational processes.
• Experience driving improvements in alerting, observability, and operational maturity.
• Demonstrated ability to manage external network vendors, MSPs, and carriers.
• Experience running service reviews, tracking SLAs, and driving performance improvements.
• Ability to coordinate multi vendor environments during incidents and changes
• Ability to lead network related major incidents with authority and clarity.
• Proven experience in root cause analysis, corrective action planning, and post incident reviews.
• Ability to define service roadmaps, SLAs, KPIs, and governance models.
• Understanding of network security principles, segmentation, and vulnerability management.
• Ability to ensure compliance with audit, regulatory, and internal security standards.
• Experience maintaining risk registers and driving mitigation plans

• ITIL 4 Foundation
• Cisco CCNA (minimum)
• One advanced network certification (e.g., CCNP, JNCIS, Fortinet NSE)

• Azure or AWS cloud networking certifications
• ITIL 4 Specialist or Strategist modules
• Security certifications (Security+, CCNP Security, NSE)