New Leaf Family Services - Behavioral Health Front Office Admin

**This is a Work Experience position available through EmployNV Youth Hub. All candidates will be considered after program eligibility is determined.**

Company: New Leaf Family Services & Wellness Center

Position Title: Behavioral Health Front Office Admin

Pay: $16.00

Business Services Rep: Jenelle Berrien

Number of Positions: 1

The Behavioral Health Front Office Coordinator serves for managing the administrative and operational functions that support the clinical and therapeutic services within the wellness center. This role involves handling behind-the-scenes tasks related to client records, billing, and coordination with healthcare providers, ensuring efficient and effective delivery of behavioral health services. The ideal candidate will have very strong organizational skills, a compassionate approach, and a solid understanding of behavioral health practices. Must be 18+

Key Responsibilities:

1. Client Records and Documentation:
   • Maintain and update client records, including electronic health records (EHR), ensuring accuracy and confidentiality.
   • Process and manage documentation related to client intake, treatment plans, progress notes, and discharge summaries.
   • Ensure all documentation complies with legal, ethical, and organizational standards.
2. Billing and Coding:
   • Process and manage billing activities, including coding for insurance claims, generating invoices, and handling client payments.
   • Verify insurance coverage and eligibility, and resolve any issues related to billing and claims.
   • Track and reconcile payments and outstanding balances and prepare financial reports as needed.
3. Administrative Support:
   • Assist with scheduling and coordinating internal meetings, training sessions, and staff appointments.
   • Handle correspondence related to client services, including appointment confirmations, follow-ups, and referral documentation.
   • Provide support in the preparation of reports and documentation for audits, compliance, and program evaluation.
4. Data Management:
   • Input and maintain data related to client services, program metrics, and operational performance.
   • Generate and analyze reports to support decision-making and improve service delivery.
   • Ensure data integrity and security, adhering to privacy regulations and organizational policies.
5. Coordination and Communication:
   • Coordinate with clinical and administrative staff to streamline processes and address any operational issues.
   • Serve as a point of contact for internal inquiries related to client records, billing, and administrative processes.
   • Facilitate communication between the back office and front office to ensure smooth operation and client satisfaction.