NGMS Customer Services Analyst

Key Responsibilities

Skills, Knowledge and Expertise

• ITIL qualification or equivalent certifications 
• AZ-900 Microsoft Azure Fundamentals 
• AB-900 Microsoft 365 and AI administration 
• SC-900 Microsoft Security, Compliance and Identity Fundamentals 
• Able to respond to changing demands and operational challenges. 
• Able to manage expectations of customers and internal stakeholders 
• Working for a Managed Service Provider (MSP)
• Experience with cloud computing and systems including SaaS, PaaS, IaaS. 
• Experience working within a Customer Facing Support Environment 
• With prior experience as an engineer on Microsoft products, you will be proficient with M365 and Azure services, infrastructure, system, security and administration, OS and application support in an operational environment. 
• You will have excellent problem-solving skills and will be able to solve technical problems from the entry level service. 
• Your effective communication skills allow you to build internal and external relationships and solve challenges. You will be adept at communicating with various technical and non-technical people. 
• Strong attention to detail ensuring the customer experience is of a high standard. 
• Excellent Customer Service skills 
• You will have a Growth Mindset coupled with an ability to learn new skills and technologies in a fast-paced environment 

Benefits

• Competitive salary based on experience.
• Opportunity to work with a leading UK ISP in a dynamic international team.
• Training and development provided.
• Career progression opportunities within the organization