Night Auditor

• Welcome guests in a warm and friendly manner overnight
• Ascertains guests’ lodging and purchasing needs
• Assists guests and owners in a branded, friendly, proactive, and efficient manner with appropriate follow-up as necessary
• Registers guests and manages the rooming chart
• Collects payments by accepting cash, check, or charge payments from customers; and makes change for cash customers
• Verifies credit acceptance by reviewing and recording driver’s license number; operating credit card authorization systems
• Balances cash drawer by counting cash at the beginning and end of the work shift
• Reconciles nightly finances and reports
• Responds to guest inquiries and requests in a timely, friendly, and efficient manner
• Provides pre-arrival support for guests arriving on packages
• Facilitates correspondence with guests
• Knows all essential aspects of our resort or hotel operations
• Acts as the site liaison for the services and sales center
• Works collaboratively with any resort associates and resources
• Other duties as assigned

• Strong customer service skills
• Knowledge of safety and security procedures
• Advanced math and bookkeeping skills
• Ability to perform computer-based tasks such as data entry, accounting, word processing, invoicing, and billing
• Attention to detail and organizational skills
• Time management and multitasking skills
• Excellent verbal and written communication skills
• Ability to solve problems and diffuse tense situations
• Analytical mind, with a strong attention to detail and an affinity for numbers

• High school diploma
• Past experience in customer service or hospitality
• Experience with accounting procedures and administrative tasks
• Proficiency with computers

Physical Requirements: 

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

• 401k
• Paid time off
• Health, life, dental, and vision insurance