NIHL Auditor – Military Deafness

• Assess file handling performance against, and in line with, internal technical standards. 
• Identifying recommended actions for the current file handling team and delivering constructive feedback to the teams to develop their technical skills.
• Assist in bespoke file audits upon request of the unit Technical Directors and/or Business Unit Directors  
• Giving feeding arising from client contractual Service Level Agreement (SLA) audits (undertaken by others) 
• Identify and assess areas of financial leakage or other risks for the business
• Identify and communicate (orally and in written report format) clear and constructive feedback and recommendations for remedial actions arising from your audit 
• Prepare timely (oral and written) reports to Technical Director/Operations Director on the audit findings of individual, teams and unit performance along with recommendations within a clear and appropriate action plan to enhance the technical ability of the team and/or remedial action required
• Contribute to the continual development and improvement of Legacy’s technical performance levels by
  • Identifying common trends within audit findings
  • Recommending and where appropriate contributing to training and upskilling of individuals
  • Providing constructive feedback and mentoring to individuals or teams
  • Identifying quality issues and providing technical input into the incident reporting process

Key Responsibilities

• Familiarity with client guidelines and required service level agreements 
• To ensure compliance with client SLA’s
• Attention to detail
• Identification of incorrect actions taken on files
• Trend analysis
• Writing reports

• Reviewing documents and assessment of evidence in Military Deafness NIHL Claims
• Identification and assessment of strategy in Military Deafness Claims
• Identification and assessment of required investigative actions
• Reserving of NIHL Claims – to include Ogden

Skills, Knowledge & Expertise

• Has an understanding of NIHL Claims (experience of military deafness claims is not essential)
• Has experience of running a NIHL caseload
• Clear and effective communicator
• Ability to write reports
• Ability to work under pressure and to target
• Ability to self-organise and self-prioritise
• Ability to maintain concentration and pay attention to detail
• Ability to remain calm under pressure
• Ability to remain fair and objective at all times
• Good level of IT skills

Job Benefits

• Davies Incentive Plan
• 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
• Simply Health Care Cash Plan
• WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
• Death In Service – after 1 years’ service
• Pension Contribution based 5% Employee / 3% Employer
• Employee Resource Groups
• Employee Volunteering Programme
• Cycle to Work Scheme*
• Tech Scheme*
• Season Ticket Loan*
• Gym Flex*
• Access to Online Discount Sites
• Discounted Gourmet Society Membership
• Discounted Tickets for Merlin Attractions nationwide
• Discounts at local retail outlets