NOC Engineer

<p><strong>About Us:</strong></p> <p>Delasport is where technology meets the excitement of sports and gaming! As a leading powerhouse in iGaming software, we provide everything from platform development to player account management. Our platform is designed to make every player feel like the star of the show, with personalized experiences and cutting-edge technology at its heart.</p> <p>Since our founding in 2010, we have won multiple international awards and have established a proven track record of excellence, stability, and overall success. This achievement only drives us to reach even greater heights. Currently, we are proud to have over 500 experts across various business fields and several offices in Bulgaria (Sofia and Plovdiv), Ukraine, and Malta.</p> <p data-pm-slice="1 3 []"><strong>Your Team:</strong></p> <p><span data-contrast="none">At Delasport, you’ll work with a diverse and talented group of professionals who are passionate about redefining the iGaming experience. Your team will be dynamic, supportive, and dedicated to driving innovation, ensuring you have the resources and collaboration needed to excel.</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335557856&quot;:16777215,&quot;335559738&quot;:0,&quot;335559739&quot;:150}">&nbsp;</span></p> <p><span data-contrast="none">The NOC Team provide 24-hour continuous support and monitoring to ensure an uninterrupted flow of all data and services.</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335557856&quot;:16777215,&quot;335559738&quot;:0,&quot;335559739&quot;:150}">&nbsp;</span></p> <h4 data-start="0" data-end="29" data-section-id="17pkyai">How You’ll Make an Impact:</h4> <ul data-start="30" data-end="1142"> <li data-start="30" data-end="142" data-section-id="b1drtu"><strong>Monitor &amp; Support:</strong> Proactively monitor and support the application stack to ensure seamless <strong>24/7 operations</strong>.</li> <li data-start="143" data-end="295" data-section-id="1k3x7x8"><strong>Monitoring &amp; Observability</strong>: Continuously<strong> improve monitoring, observability, and alerting capabilities to enhance system reliability and performance.</strong></li> <li data-start="296" data-end="419" data-section-id="gdqh70"><strong>Alert Response:</strong> Respond to alerts and alarms following Standard Operating Procedures (SOPs) to address issues promptly.</li> <li data-start="420" data-end="565" data-section-id="1jc7s15"><strong>Service Management:</strong> Manage<strong> Jira tickets and participate in incident management processes</strong> to ensure timely resolution and clear communication.</li> <li data-start="566" data-end="724" data-section-id="16o68c2"><strong>Ticket Management:</strong> Oversee the ticketing system, ensuring that all tickets contain accurate, up-to-date information for effective tracking and resolution.</li> <li data-start="725" data-end="863" data-section-id="ule0p2"><strong>Collaborative Deployment: </strong>Coordinate with internal teams during routine deployments to ensure smooth, efficient rollouts.</li> <li data-start="864" data-end="993" data-section-id="7e669j"><strong>Issue Resolution:</strong> Work closely with internal stakeholders to <strong>identify and resolve issues impacting our services</strong>.</li> <li data-start="994" data-end="1142" data-section-id="cl09li"><strong>NOC Process Development: </strong>Develop, document, and maintain Network Operations Center (NOC) policies, procedures, and tools to optimize operations.</li> </ul> <h4 data-start="1144" data-end="1159" data-section-id="fflzu">Who You Are:</h4> <ul data-start="1160" data-end="2129" data-is-last-node="" data-is-only-node=""> <li data-start="1160" data-end="1264" data-section-id="rclpix"><strong>Language Skills: </strong>Fluent in <strong>English,</strong> with strong communication abilities for effective collaboration.</li> <li data-start="1265" data-end="1350" data-section-id="1w1wvg2"><strong>Educational Background:</strong> Bachelor’s degree in Computer Science or a related field.</li> <li data-start="1351" data-end="1424" data-section-id="64ldpt"><strong>Experience:</strong> 3+ years in a technical support, NOC, or operations role.</li> <li data-section-id="lzh5vm" data-start="1425" data-end="1493"><strong>Shift Flexibility:</strong> Willingness to work in a <strong>24/7 shift rotation</strong>.</li> <li data-section-id="1ehddal" data-start="1494" data-end="1647"><strong>Monitoring &amp; Observability Tools: </strong>Hands-on experience with<strong> Grafana, Prometheus, Elastic, Site24x7,</strong> or similar monitoring and observability solutions.</li> <li data-section-id="16ulpxg" data-start="1648" data-end="1772"><strong>Incident Management: </strong>Familiarity with <strong>incident management processes</strong>, troubleshooting, and service restoration practices.</li> <li data-section-id="1lo0j11" data-start="1773" data-end="1880"><strong>Technical Knowledge:</strong> Basic understanding of internet protocols and <strong>Linux </strong>operating system fundamentals.</li> <li data-section-id="1x5vbw0" data-start="1881" data-end="1955"><strong>Analytical Skills</strong>: Strong analytical and problem-solving capabilities.</li> <li data-section-id="17kdwsk" data-start="1956" data-end="2032"><strong>Self-Motivation:</strong> Highly self-motivated, with a desire to learn and grow.</li> </ul> <p><strong>What We Offer:&nbsp;</strong></p> <p>We’re not just about work, &nbsp;we are about creating a great place to grow, connect, and enjoy the journey. Here’s what you can expect when you join us:</p> <ul> <li><strong>Competitive Salary Package:</strong> We value your skills, dedication, and contributions</li> <li><strong>Time Off: </strong>Enjoy <strong>21+ days of annual paid leave</strong> so you can rest, recharge, and come back inspired</li> <li><strong>Bonus &amp; Rewards:</strong> Performance-based <strong>annual bonuses</strong>, special vouchers for birthdays and welcoming a newborn</li> <li><strong>Health &amp; Wellness:</strong> Additional <strong>Health insurance including dental care</strong>; Co-funding<strong> </strong>a<strong> Multisport/Coolfit card</strong> to help you stay active</li> <li><strong>Extra Benefits:</strong> Employee discounts at various retailers and a <strong>monthly allowance for public transportation</strong></li> <li><strong>Great Office Locations:</strong> Central office location in <strong>Sofia&nbsp;</strong></li> <li><strong>Relax &amp; Recharge Zone: </strong>Take a break with colleagues in our <strong>PlayStation </strong>and<strong> Pool Area</strong> - perfect for recharging during the day</li> </ul> <p><strong>Wait, there’s more:</strong></p> <ul> <li><strong>Happy Hour Fridays: </strong>Every Friday we host themed <strong>Happy Hours</strong> with snacks, fun activities, and plenty of opportunities to connect and unwind with colleagues</li> <li><strong>Multicultural Days: </strong>Celebrate diversity and experience the traditions, food, and cultures of teammates from around the world</li> <li><strong>Massages at the Office: </strong>Weekly <strong>Free</strong> <strong>Recreational Massages</strong> to help relax during the workday</li> <li><strong>Chess Lessons: </strong>Sharpen your strategic thinking and enjoy some friendly competition with colleagues</li> <li><strong>Sports &amp; Football Team:</strong> We regularly participate in various sports events and have our own Delasport Football Team, competing in the IT League</li> <li><strong>Bulgarian Language Lessons:</strong> Bulgarian for Foreigners classes to support smoother communication</li> <li><strong>Office Library</strong>: Enjoy access to technical literature to expand your knowledge</li> </ul> <p><strong>Ready to Be Part of Something Big?<br></strong></p> <p>If you’re excited to join a team that’s revolutionizing the iGaming world and want to make a real impact, apply today. We can’t wait to meet you!</p> <p><span style="color: rgb(255, 255, 255);">#LI-ONSITE</span></p>