NOC Supervisor

In charge of supporting the team on the day-to-day tasks regarding reports, performance, development, administration and improvement of monitoring tools.

·        Provide on-site support to the NOC engineers to ensure the different tasks are being executed according to the standards, metrics and SLAs established for the department.

·        Act as support for complex escalations for product & production issues.

o    Lead the team towards accomplishing solid & comprehensible escalations to internal & external parties, well done troubleshooting, excellent problem analysis, etc.

o    Enforce the team’s decision making for critical situations impacting the business continuity.

·        Create and work performance reports for team members and management.

·        Responsible of keeping track of NOC technician’s performance and development plans

o    Work with engineers to identify improvement and development areas, provide feedback, set improvement timeframes and facilitate the resources needed to accomplish objectives.

o    Schedule and conduct feedback sessions (1 on 1’s) on a regular basis with members of the team.

·        Follow up on performance development on a regular basis. Identifying their weaknesses and work with them towards improvement

·        Handle NOC technician’s performance reviews and yearly objectives.

o    Constants follow up to make sure goals are reachable and accomplished.

·        Look constantly for development as well as continuous improvement for the entire team.

·        NOC monitoring tools administration

o    Guarantee the NOC team has everything they need in terms of monitoring, to make sure their job is performed the best possible.

o    Main tools: Solarwinds | ICINGA | Kibana | Uptrends among others.

o    Monthly patching administration

§  Monthly calendar creation

§  Patching cycles monthly distribution among the different NOC Seniors

§  Ensure all different patching cycles are executed in alignment with the documented standards.

o    Monthly SQL reconciliation administration

Lead monthly patching & SQL reconciliation procedure walkthroughs with internal & external auditors as needed

Requirements

·        Microsoft SQL (Basic queries)

·        Microsoft Server

o    Basic windows server : 2008 -2022 administration

o    Monitoring windows server

o    Troubleshooting OS level issues

§  DNS | DHCP | IIS

·        Monitoring Solutions

o    Solarwinds | Opsgenie | ICINGA | Uptrends | KIBANA /ELK

·        Fluent in English (Advanced)

o    Ability to communicate effectively over the phone or video conference

o    Formal documentation tasks in English is required

·        Other technical skills desired

o    VMWare

§  Basic understanding of VMWare and experience

o    Networking

§  Understanding of TCP/IP

o    Security

§  Familiarity with PCI and SOX

o    Azure

o    AWS

ITIL Framework

Benefits

40 hours per week

Life insurance 100% covered

50/50 Health insurance (optional)

50/50 Half scholarships (optional)

Annual salary appraisal

Internal savings and credits association

Christmas bonus above the law

Other benefits

If you are ready for this amazing opportunity, apply with us!