Norwegian Speaking Customer Experience Representative -Remote in Greece
Patrique Mercier Recruitment By Nellie
- Employment
- Full-time
About the role
Patrique Mercier Recruitment FR is an esteemed recruitment agency dedicated to connecting skilled professionals with outstanding career opportunities across Greece. We are thrilled to offer a position for a Norwegian Speaking Customer Experience Representative to join our enthusiastic team. In this crucial role, you will play a key part in ensuring our Norwegian-speaking customers receive the highest level of service and support, making their experience memorable and satisfying.
Responsibilities
- Serve as the main point of contact for Norwegian-speaking customers, providing assistance through phone, email, and chat channels.
- Address customer inquiries, resolve issues effectively, and deliver detailed information about our products and services.
- Keep precise records of customer interactions and feedback within our CRM system.
- Collaborate with internal teams to streamline customer service processes and enhance the overall customer experience.
- Stay updated on product knowledge and company policy to provide accurate and helpful information.
- Participate in team meetings to share insights and suggest improvements for customer satisfaction.
- Assist in mentoring new hires by sharing your customer service expertise and best practices.
Requirements
- Fluency in Norwegian and English, with strong communication skills in both spoken and written formats.
- Previous experience in customer service is advantageous but not mandatory.
- Strong analytical skills with a customer-centric approach to problem-solving.
- Proficient in engaging effectively with customers from diverse backgrounds.
- Familiarity with CRM software and customer support applications.
- Excellent organizational skills and a keen eye for detail.
- Collaborative mindset with a positive attitude and a commitment to delivering exceptional customer experiences.
Benefits
- Competitive Monthly Salary
- Monthly Performance Bonus
- Fully Paid Training
- Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
- Health Insurance
- Private Health Insurance
- 2 Extra Salaries Per Year
- And Much More...
Perks & benefits
- Medical Insurance
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