Norwegian Speaking Customer Support for Subscription-Based Services in Greece

Mercier Consultancy is excited to announce a unique opportunity for a Norwegian Speaking Customer Support Representative specializing in Subscription-Based Services, based in Greece! In this role, you will be the primary contact for our Norwegian-speaking customers, providing expert support and assistance regarding their subscriptions and related inquiries. Your ability to communicate effectively in Norwegian will be critical in ensuring a high level of customer satisfaction.

If you are passionate about customer service and have a keen interest in subscription-based services, we would love to have you on our team! You will play a vital role in enhancing the customer experience by resolving issues and providing valuable information.

Responsibilities

• Respond to customer inquiries in Norwegian through phone, email, and chat
• Assist clients with questions regarding subscription plans, billing, and account management
• Document customer interactions and resolutions accurately in our CRM system
• Collaborate with internal teams to resolve any complicated client issues
• Provide detailed information about subscription features and benefits
• Collect and relay customer feedback to improve our services
• Engage in continuous training to stay updated on service offerings

Requirements

• Fluency in Norwegian and English, both written and verbal
• Prior experience in customer support, particularly in subscription-based services is preferred
• Excellent communication and problem-solving skills
• Strong attention to detail and organizational skills
• A proactive and customer-oriented approach
• Able to handle multiple inquiries in a fast-paced environment
• Familiarity with customer support platforms and tools

Benefits

• Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel )
• Private Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• Fully Paid Training
• Monthly Performance Bonus
• Free Greek Course
• And More...