Norwegian-Speaking Online Store Adviser - Sofia, Fully Paid Relocation

Mercier Consultancy is excited to announce a job opening for a Norwegian-Speaking Online Store Adviser based in Sofia, with fully paid relocation! This role involves assisting Norwegian-speaking customers by providing exceptional support and guidance to improve their online shopping experience with our client.

As an Online Store Adviser, you will be a key point of contact for customers, handling inquiries, troubleshooting issues, and ensuring a seamless and positive interaction with the online store.

Responsibilities

• Assist Norwegian-speaking customers with navigating the online store, placing orders, and payment processes
• Respond promptly to customer inquiries through various communication channels including chat, email, and phone
• Provide accurate product information and personalized recommendations to enhance customer satisfaction
• Document and manage customer interactions carefully in the CRM system
• Collaborate with internal teams to resolve issues and improve overall customer experience
• Stay well-informed about product updates, promotions, and store policies to provide relevant assistance

Requirements

• Fluency in Norwegian and English, both spoken and written. Please clearly state your native language and nationality in your C.V. and/or Cover Letter.
• Excellent communication and customer service skills
• Prior experience in customer support, online retail, or e-commerce is an advantage
• Strong multitasking abilities and efficient handling of multiple customer requests
• Detail-oriented and good problem-solving skills
• Customer-centric attitude and professional demeanor
• Willingness to relocate to Sofia with fully paid relocation assistance included

Benefits

• Financial support during relocation

• Fully paid training

• Stable job and career development opportunities

• Attractive salary

• Additional health insurance

• 50+ benefits and services to choose from

• Positive international working environment

• Support and learning

• Employee referral bonuses