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About the role
Skills
1. Understand the influencing factors of user complaints;
2. Good communication skills with common users;
3. Understand 2345G basic network optimization & planning actions;
3. Good at Complaint Analysis and issue tracking
4. Familiar with complaint analysis tools, such as CEM etc.Resposibilities
1. Custom Complaint analysis and solution output case by case
2. Complaint KPI trend improvement by historty compalaint analysi & solutions output
3. Custom handling schedule and guidance for other members and supporters
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