Office Manager

<h3>About Offshore Launch</h3><p>Offshore Launch is a staffing agency that specializes in helping small business owners scale their operations with the top 1% of global remote talent. We are a people-centered agency with a passion for leaving every person and business in a better position than we found them.</p><p>Why Join Offshore Launch?</p><ul><li>Impact the growth and success of small and medium-sized businesses.</li><li>Work in a people-first, remote environment that values growth and ongoing development.</li><li>Access comprehensive benefits that include HMO, PTO, professional development, and an overall emphasis on teamwork and collaboration.</li><li>Contribute to a culture that values partnership, service, and excellence.</li></ul><p>&nbsp;</p><h3>Your Role</h3><p>As an employee of Offshore Launch, you are being hired for a unique role within a target Client’s company. We value long-term partnerships, and seek to recruit talent that will serve an individual Client’s business for multiple years.</p><p>You will work full-time with the Client company. However, the Agency provides ongoing support to ensure your continued success. As such, we create space for ongoing check-ins, feedback and development through:</p><ul><li>Membership in the Offshore Launch Slack workspace</li><li>Bi-weekly All Team meetings</li><li>Monthly reviews</li></ul><p>Your job is to help the Client succeed.</p><p>Our job is to help you succeed.</p><p>&nbsp;</p><h3>About the Client</h3><p>As a values-driven home services company built on a simple promise, we show up, do the job right, and leave every home better than we found it. We are actively seeking a motivated and detail-oriented Office Manager to join our Atlanta team. This role is crucial for ensuring the smooth operation of our services and supporting the team's growth.</p><h3>Responsibilities</h3><ul><li>Answer inbound calls during business hours to schedule quotes and book jobs.</li><li>Own outbound calls on unconverted leads, calling and texting leads that didn't book.</li><li>Own daily scheduling and dispatch, ensuring that booked jobs are correctly staffed.</li><li>Manage accounts receivable with automated and manual follow up.</li><li>Complete onboarding paperwork, background checks, and system access for new hires before their first day on the job.</li><li>Submit and approve all team timesheets by payroll cutoff with zero missed hours or late submissions.</li><li>Track and renew all licenses, certificates of insurance, and compliance documents, initiating renewals at least 30 days before expiration.</li><li>Serve as the communication hub between the owner, GM, technicians, and customers.</li><li>Maintain accurate data entry across the CRM, job records, and financial documents.</li></ul><h3>Requirements</h3><ul><li>Proven experience in an office manager, coordinator, or admin role within a home services business.</li><li>Strong written and verbal communication skills in English.</li><li>Confident using CRM platforms and scheduling tools.</li><li>High attention to detail in data entry, invoicing, and accounts receivable.</li><li>Disciplined about following checklists and SOPs.</li><li>Coachable and receptive to feedback.</li></ul><h3>Compensation &amp; Benefits (to be provided by Offshore Launch)</h3><ul><li>Up to $1450, depending on experience</li><li>13th month pay</li><li>Performance-based bonuses</li><li>Comprehensive HMO policy, including dependents.</li><li>Annual continuing education budget to support professional development</li></ul><p>&nbsp;</p><h3>Note</h3><p>The Client is not involved in compensation or benefits. As an employee of Offshore Launch, all compensation and benefits are to be provided by the Agency.</p><p>Please note that we anticipate a response from candidates within 24 hours of our outreach. If we do not receive a reply within this timeframe, we will assume that you are no longer interested in pursuing this opportunity.</p>