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About the role
<p><em><span data-contrast="none">Pacvue is establishing a local presence in Mexico, building out a new hub in Mexico City, where we plan to open an office soon. Roles will begin fully remote and transition to a hybrid schedule of three days per week in-office once the space is established. We’re seeking Mexico City–based candidates who are excited to be part of this new location and contribute to its growth. </span></em><span data-ccp-props="{"335559738":240,"335559739":240}"> </span></p>
<p><strong><span data-contrast="auto">About Us:</span></strong><span data-ccp-props="{"335559738":240,"335559739":240}"> </span></p>
<p><span data-contrast="none">Pacvue is the leading Commerce Operating System</span><span data-contrast="none">,</span><span data-contrast="none"> unifying retail media, commerce management, and advanced measurement across 100+ global marketplaces, including Amazon, Walmart, Target, and Instacart. Through Pacvue and Helium 10, our enterprise and SMB platforms, we empower over 70,000 brands, agencies, and sellers with AI-driven insights and technology to win in today’s rapidly evolving commerce landscape.</span><span data-ccp-props="{"335559738":240,"335559739":240}"> </span></p>
<p><span data-contrast="none">At Pacvue and Helium 10, great careers don’t just happen — they’re built. Here, you’ll rise as an industry leader, push the boundaries of innovation, own your journey, and thrive as part of an inclusive global community that’s redefining the future of commerce.</span><span data-ccp-props="{"335559738":240,"335559739":240}"> </span></p>
<p><strong><span data-contrast="auto">About the role:</span></strong><span data-ccp-props="{"335559738":240,"335559739":240}"> </span></p>
<p><span data-contrast="auto">Pacvue is seeking an experienced Office Manager to own the full operational and technical footprint of our fast-growing Mexico City location. This role is the operational backbone of the office — leading everything from facilities and IT coordination to employee experience programs and executive meeting logistics. The Office Manager operates with a high degree of independence, exercises sound judgment on day-to-day decisions, and is accountable for outcomes across the full site. Additionally, this role will take on broader administrative responsibilities that support the business at large.</span><span data-ccp-props="{"335559738":240,"335559739":240}"> </span></p>
<p><strong><span data-contrast="auto"> Responsibilities:</span></strong><span data-ccp-props="{"335559738":240,"335559739":240}"> </span></p>
<p><em><span data-contrast="auto">Event & Meeting Management</span></em><span data-ccp-props="{"335559685":0,"335559739":0}"> </span></p>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Lead end-to-end planning and execution of all office events and meetings, including customer and partner engagements, board meetings, and executive offsites — independently managing logistics, agendas, materials, and stakeholder coordination.</span> </li>
</ul>
<p><em><span data-contrast="auto">Office Operations</span></em><span data-ccp-props="{"134233117":false,"134233118":false,"335559685":0,"335559738":140,"335559739":40}"> </span></p>
<ul>
<li><span data-contrast="auto">Own the day-to-day operational health of the office — including employee access, seating, tech setup, supply ordering, and maintaining a well-organized work environment and kitchen.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559737":0,"335559738":0,"335559739":0}"> </span></li>
<li><span data-contrast="auto">Anticipate operational needs proactively and resolve issues independently, escalating only when the situation exceeds site-level authority.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559737":0,"335559738":0,"335559739":0}"> </span></li>
</ul>
<p><em><span data-contrast="auto">Employee Experience</span></em><span data-ccp-props="{"134233117":false,"134233118":false,"335559685":0,"335559738":140,"335559739":40}"> </span></p>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="4" data-aria-level="1"><span data-contrast="auto">Design and curate in-office programming — including team gatherings, happy hours, and community or volunteering events — with ownership over planning, execution, and continuous improvement based on employee feedback.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559737":0,"335559738":0,"335559739":0}"> </span></li>
</ul>
<p><em><span data-contrast="auto">Special Projects</span></em><span data-ccp-props="{"134233117":false,"134233118":false,"335559685":0,"335559738":140,"335559739":40}"> </span></p>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="5" data-aria-level="1"><span data-contrast="auto">Lead cross-functional special projects from scoping through delivery — including company swag programs managed in partnership with Marketing — making </span><span data-contrast="auto">independent judgment calls on priorities, trade-offs, timelines, costing, and fulfillment.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559737":0,"335559738":0,"335559739":0}"> </span></li>
</ul>
<p><em><span data-contrast="auto">IT Coordination & On-Site Support</span></em><span data-ccp-props="{"134233117":false,"134233118":false,"335559685":0,"335559738":140,"335559739":40}"> </span></p>
<ul>
<li><span data-contrast="auto">Serve as the primary on-site owner of IT operations, managing the full hardware lifecycle including shipping, receiving, inventory tracking, and asset management for employee devices, monitors, peripherals, and accessories.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559737":0,"335559738":0,"335559739":0}"> </span></li>
<li><span data-contrast="auto">Independently handle IT setup and installation tasks — including monitor configuration, shared-use device setup, and workstation peripherals — for new and existing employees.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559737":0,"335559738":0,"335559739":0}"> </span></li>
<li><span data-contrast="auto">Own routine maintenance and proactive health checks for shared-use IT equipment such as conferencing systems and cabling, resolving issues within scope and escalating only when remote ITSD support is required.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559737":0,"335559738":0,"335559739":0}"> </span></li>
<li><span data-contrast="auto">Act as the authoritative on-site liaison between the Mexico City office and the ITSD for all non-standard IT issues, including local network disruptions and facility-level connectivity concerns.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559737":0,"335559738":0,"335559739":0}"> </span></li>
<li><span data-contrast="auto">Independently assess, triage, and resolve IT security and access-related incidents in accordance with company protocols; escalate only when issues exceed site-level resolution capacity.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559737":0,"335559738":0,"335559739":0}"> </span></li>
<li><span data-contrast="auto">Proactively identify and communicate recurring or environmental IT issues — including ISP outages, physical security concerns, and hardware trends — to the ITSD to support remote troubleshooting and long-term resolution.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559737":0,"335559738":0,"335559739":0}"> </span></li>
</ul>
<p><strong><span data-contrast="auto">Skills & Qualifications:</span></strong><span data-ccp-props="{"335559739":0}"> </span></p>
<ul>
<li><span data-contrast="auto">Proven expertise managing the full operational and technical footprint of a corporate office, including facilities, IT coordination, and employee experience programs.</span><span data-ccp-props="{"335559738":240,"335559739":240}"> </span></li>
<li><span data-contrast="auto">Demonstrated ability to lead complex special projects independently — with strong judgment on scope, budget, trade-offs, and delivery.</span><span data-ccp-props="{"335559738":240,"335559739":240}"> </span></li>
<li><span data-contrast="auto">Takes initiative and drives outcomes without waiting for direction; highly organized and customer-focused.</span><span data-ccp-props="{"335559738":240,"335559739":240}"> </span></li>
<li><span data-contrast="auto">Expert-level calendar management across international and US time zones; comfortable navigating complex executive schedules.</span><span data-ccp-props="{"335559738":240,"335559739":240}"> </span></li>
<li><span data-contrast="auto">Exercises sound, independent judgment and executes with precision.</span><span data-ccp-props="{"335559738":240,"335559739":240}"> </span></li>
<li><span data-contrast="auto">Deep familiarity with workplace technology systems and IT hardware lifecycle management; able to evaluate and implement new tools with minimal ramp-up. Our team uses Outlook, Zoom, and Slack.</span><span data-ccp-props="{"335559738":240,"335559739":240}"> </span></li>
<li><span data-contrast="auto">Strong project management and communication skills, with the ability to align stakeholders across functions.</span><span data-ccp-props="{"335559738":240,"335559739":240}"> </span></li>
</ul>
<p><strong><span data-contrast="none">Benefits:</span></strong><span data-ccp-props="{"335559738":240,"335559739":240}"> </span></p>
<ul>
<li><span data-contrast="none">Private Medical Insurance </span><span data-ccp-props="{"335559739":0}"> </span></li>
<li><span data-contrast="none">Grocery Coupons</span><span data-ccp-props="{"335559739":0}"> </span></li>
<li><span data-contrast="none">Telework</span><span data-ccp-props="{"335559739":0}"> </span></li>
<li><span data-contrast="none">Christmas Bonus (15 Days)</span><span data-ccp-props="{"335559739":0}"> </span></li>
</ul>
<p><span data-ccp-props="{"335559738":240,"335559739":240}"> </span></p><div class="content-conclusion"><p><em data-stringify-type="italic">Pacvue is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.</em></p></div>
Perks & benefits
- Medical Insurance
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