Office Supervisor - Dental

• Enjoys managing front desk operations in a dental clinic setting
• Is highly organized and proactive in resolving issues before they escalate
• Leads by example and finds fulfillment in coaching and supporting others
• Wants to work in a mission-driven environment focused on community wellness

Key Responsibilities

• Lead and support front desk operations to ensure efficiency, accuracy, and an excellent customer experience
• Supervise Customer Relations Specialists, provide coaching, conduct performance evaluations, and assist with staff scheduling
• Ensure adherence to protocols, maintain a goal-oriented work environment, and collaborate with the Regional Office Manager on staffing and onboarding
• Support financial accuracy by verifying payment posting, reviewing batches, completing deposits, and preparing reports
• Serve as the first point of contact for resolving escalated patient concerns and operational issues
• Review sliding fee paperwork and ensure appropriate processes are followed
• Provide backup coverage when needed, including phones, scheduling, registration, collecting co-pays, and verifying patient paperwork and insurance
• Monitor office efficiency and patient flow, providing updates and recommendations to the Regional Office Manager
• Maintain confidentiality, follow HIPAA guidelines, and participate in required meetings and trainings
• Travel to additional locations to support operations as needed
• Oversee timecard management, performance development/AIM processes, and progress toward departmental goals

Education, Requirements, Skills, Knowledge and Expertise

• Have a background in dental or healthcare front office settings
• Enjoy creating a positive and organized environment for both patients and staff
• Are confident managing schedules, processes, and payment workflows
• Can remain calm and compassionate in high-pressure or escalated situations
• Believe that excellent customer service is essential to quality care
• Are passionate about expanding access to dental health services in underserved communities