Office Supervisor - Dental

• Enjoys managing front desk operations in a dental clinic setting
• Is highly organized and proactive in resolving issues before they escalate
• Leads by example and finds fulfillment in coaching and supporting others
• Wants to work in a mission-driven environment focused on community wellness

Key Responsibilities

• Supervise Customer Relations Specialists working in dental front offices
• Ensure smooth patient flow and an exceptional front-desk experience
• Oversee daily operations related to scheduling, intake, and co-payment processes
• Monitor and verify payment batches and prepare bank deposits
• Review and approve sliding fee documentation and ensure policy adherence
• Serve as the first point of contact for escalated patient concerns
• Collaborate with the Office Manager – Dental on staffing, scheduling, and performance evaluations
• Provide hands-on backup support for phones, registration, scheduling, and payment collection as needed

Requirements, Skills, Knowledge and Expertise

• Have a background in dental or healthcare front office settings
• Enjoy creating a positive and organized environment for both patients and staff
• Are confident managing schedules, processes, and payment workflows
• Can remain calm and compassionate in high-pressure or escalated situations
• Believe that excellent customer service is essential to quality care
• Are passionate about expanding access to dental health services in underserved communities