Officer, Customer Service Officer, Consumer Banking Group

Business Function

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business - they were made just right for you.

Responsibilities

• Provide exceptional customer service and support to clients, addressing their inquiries, concerns, and requests in a timely and efficient manner.
• Assist clients with account-related transactions, such as account openings, closures, and updates, ensuring accuracy and compliance with bank policies and procedures.
• Proactively identify and address client needs, offering appropriate financial solutions and products to enhance their banking experience.
• Maintain accurate and up-to-date client records, ensuring the confidentiality and security of customer information.
• Collaborate with cross-functional teams to resolve complex customer issues and provide seamless service.
• Participate in training and development programs to enhance product knowledge and customer service skills.

Requirements

• Minimum of 1 year of experience in a customer service or client-facing role, preferably in the banking or financial services industry.
• Strong communication and interpersonal skills, with the ability to interact with clients from diverse backgrounds.
• Proficient in using computer systems and software applications to perform job duties effectively.
• Ability to work in a team environment and collaborate with colleagues to achieve common goals.
• Excellent problem-solving and decision-making skills, with a focus on providing exceptional customer service.
• Commitment to continuous learning and professional development.

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

Location:

Kulithalai

Job:

Operations

Schedule:

Regular

Employee Status:

Full time