Officer, Customer Services (Contact Centre - Credit Card)
Dah Sing Bank
About the role
Responsible for answering customer enquiries, handling customers’ instructions/ complaints. Delivers consistent quality and one-stop services to customers. Main Responsibilities: Deliver efficient and quality customer service by handling of customer enquiries/instructions, aftersales support to credit card products Achieve the service standard and objectives set by Management. Service standard and objectives will be varied according to different product type and campaign. Handle and follow up cu…
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