Onboarding Manager
Angkas
- Employment
- Full-time
About the role
Partner Onboarding & Activation
● Oversee end-to-end onboarding processes for rider-partners and driver-partners.
● Ensure timely verification of documents, background checks, and compliance requirements.
● Improve onboarding speed, activation rates, and partner experience.
● Coordinate onboarding schedules, orientations, and training sessions.
Team Management
● Lead, coach, and develop a team of onboarding associates.
● Set performance targets and monitor KPIs such as activation rate, turnaround time, and quality.
● Conduct regular performance reviews and provide coaching and feedback.
Process Improvement
● Identify bottlenecks in onboarding workflows and implement improvements.
● Collaborate with Operations, Compliance, Product, and Support teams to streamline processes.
● Develop and maintain SOPs and onboarding guidelines. Stakeholder Coordination
● Work with regional and operations teams to support expansion and scaling initiatives.
● Handle onboarding-related escalations and ensure timely resolution.
● Ensure adherence to company policies and regulatory requirements. Reporting & Analytics
● Track and report onboarding performance metrics and trends.
● Analyze funnel performance and identify areas for improvement.
● Maintain dashboards for operational visibility.
Requirements
- Bachelor’s degree in Business, Operations, Management, HR, or related field.
- 3–5 years of experience in operations, onboarding, customer experience, or team management.
- Preferred background in operations, marketplace platforms, logistics, startup operations, or other fast-paced, high-growth environments.
- Experience managing or leading teams in an operational setting.
- Strong problem-solving, organizational, and communication skills.
- Comfortable working in a dynamic, high-volume environment.
- Proficient in Google Workspace or Microsoft Office tools.
Benefits
- Freedom of work
- Work-life balance
- Free meals and use of gym
- Opportunities for promotion
- Competitive salary
- Pay raise
- Start-up environment
- Multi-cultural and Agile work environment
- Diversified use of technology
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