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- Permanent
About the role
What that means day to day
- Leading and delivering tailored onboarding plans to ensure clients are successfully implemented from sale through to go-live
- Acting as the main point of contact during onboarding, providing a professional and smooth client experience
- Managing mobilisation timelines and ensuring all pre-implementation milestones are achieved
- Monitoring onboarding performance and taking proactive steps to improve contractor conversion and retention
- Collaborating with Sales, Account Management, Marketing, and Operations to ensure a seamless client journey
What you’ll need to be successful
Essential qualifications
- Experience managing client onboarding or mobilisation processes
- Experience supporting client accounts
- Strong stakeholder management skills
- Strong reporting and performance tracking capability
- Proficiency in Microsoft Office
Desirable
- Experience in SaaS, compliance, accreditation, or B2B services
- Experience working in KPI-driven, revenue-focused environments
- Familiarity with CRM and reporting systems
- Experience and knowledge within a carbon accounting or sustainability environment
What you'll get in return
- A response to your application within 15 working days
- An interview process consisting of:
- An initial discovery call with the recruiter
- A first stage interview via Microsoft Teams
- Additional interview (likely face to face) with the stakeholders you’ll be working with closely in the role
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