Online Driver Operations Agent (Maternity Cover)

Key Responsibilities

• Onboarding Support: Guiding users through the registration process and verifying data within the system.
• Engagement: Interacting with the partner database via calls and messengers to increase activity and involvement.
• Retention & Reactivation: Executing campaigns to bring back inactive users and managing churn rate metrics.
• Market Monitoring: Regularly tracking market conditions and competitor activities within the industry.
• Reporting: Assisting in the preparation of operational reports on key performance indicators (KPIs).
• Communication Campaigns: Organizing feedback collection, conducting surveys, and measuring Net Promoter Score (NPS).
• Scalability: Providing operational support during new region launches and local pilot tests.
• Quality Control: Ensuring all data complies with the company’s internal quality and safety standards.
• Process Optimization: Collecting and processing primary data to improve internal team workflows.

Skills, Knowledge and Expertise

• Language Proficiency: Fluency in Kazakh and Russian (both written and verbal) is mandatory.
• Experience: Proven track record in operations, customer service, or related fields.
• Technical Skills: Proficiency in Excel/Google Sheets (ability to work with filters and basic formulas).
• Communication: Strong communication skills and the ability to handle objections effectively in both languages.
• Attention to Detail: High level of precision and a responsible approach to following internal regulations.
• Adaptability: Ability to switch quickly between tasks, ranging from routine data processing to analytical research projects.
• Reliability: Ability to work within strict deadlines (SLAs) and follow established algorithms.
• English: Proficiency in English will be an advantage for collaborating within a global team.

Benefits

• Employment Type: Fixed-term contract for the duration of a maternity leave cover.
• Location: Almaty.
• Professional Growth: An opportunity to work in a fast-paced Driver Operations environment and contribute to the growth of a major international service.