Operational Excellence & Process Transformation Consultant

Sofia4w ago

About the role

<div class="content-intro"><h3>About Baringa </h3> Baringa is a global consulting firm that partners with leaders to drive change and create value. With deep industry expertise, and enabled by advanced technology, the firm helps clients to deliver with greater confidence and certainty. With over 2,000 people across the UK, Europe, North America, Asia and Australia, the firm combines global insight with local understanding. The firm works across energy and resources, financial services, government and public sector, consumer products and retail, pharmaceuticals and life sciences, manufacturing, and technology, media and telecoms, with capabilities spanning strategy, transformation and operational excellence – all powered by advanced technology, data, AI and digital innovation. Clients value Baringa’s collaborative approach and the way its teams integrate seamlessly – all working with a shared understanding of what matters most. The firm is known for its kind, curious experts who listen closely and care deeply about client success as they help clients transform energy markets, modernise financial platforms, expand telecoms and digital networks through advanced data analytics, enable digital services in government, and unlock growth in consumer sectors. Certified as a Great Place to Work around the world, Baringa has been recognised by the Financial Times in 22 categories of its UK Leading Management Consultants rankings, and by Forbes for four consecutive years as one of the World’s Best Management Consulting Firms.</div><h2>Our Operational Excellence & Intelligent Automation practice is looking for a Management Consultant with 5-7+ years of experience in Operational Excellence and Process Intelligence to join our growing team in Sofia, Bulgaria. </h2> At Baringa, Operational Excellence (OE) is about partnering with clients to solve their most complex challenges and deliver future-ready operations. We go beyond re-designing processes — our focus is on embedding AI, Automation, Process Intelligence and AI-enabled BPM that scale operational benefits, accelerate transformation, and build long-term capability. We combine Lean and Systems Thinking with Intelligent Automation, AI, Process Intelligence, Cost Optimisation and Behavioural Change to unlock measurable impact for our clients. We help clients not only digitise and automate but also strengthen their teams, leaders and operational culture - embedding sustainable capability and long-term performance improvements. As part of our team, you will shape and deliver transformational programmes across industries including Financial Services, Products & Services, Energy & Resources, Pharmaceuticals & Lifesciences, and Government. This is an exciting opportunity for experienced professionals who want to work for a top tier global management consultancy, offering the associated world-class global client base, dynamic engagements, training, travel, reward and career development opportunities. You will also help us build our practice by supporting rewarding internal initiatives and new business opportunities, contributing to the continued growth of the firm in Sofia and globally.    <h3>What you will be doing</h3> <ul> <li style="font-family: helvetica, arial, sans-serif;" data-leveltext="" data-font="Symbol" data-listid="34" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1">Identifying, assessing and leading on the implementation of opportunities for operational performance improvement, automation and AI-enabled operations management to reduce cost, increase productivity, and enhance customer experience.</li> <li style="font-family: helvetica, arial, sans-serif;" data-leveltext="" data-font="Symbol" data-listid="34" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1">Applying Lean / Systems Thinking to design future-proof operating models and digitally enabled solutions.</li> <li style="font-family: helvetica, arial, sans-serif;" data-leveltext="" data-font="Symbol" data-listid="34" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1">Performing data-driven diagnostics of operational performance to identify waste, rework, and automation opportunities.</li> <li style="font-family: helvetica, arial, sans-serif;" data-leveltext="" data-font="Symbol" data-listid="34" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1">Using process intelligence, AI-enabled process management and other accelerators to drive end-to-end transparency, uncover opportunities, and measure outcomes.</li> <li style="font-family: helvetica, arial, sans-serif;" data-leveltext="" data-font="Symbol" data-listid="34" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1">Designing and deploying AI-enabled operations — combining the process, the data and the AI worlds to deliver tangible benefits.</li> <li style="font-family: helvetica, arial, sans-serif;" data-leveltext="" data-font="Symbol" data-listid="34" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1">Ensuring alignment across stakeholders by using collaboration and delivery management tools to track progress, benefits, and risks.</li> <li style="font-family: helvetica, arial, sans-serif;" data-leveltext="" data-font="Symbol" data-listid="34" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1">Shaping and delivering AI-led transformations and re-platforming initiatives, integrating operational and technology perspectives.</li> <li style="font-family: helvetica, arial, sans-serif;" data-leveltext="" data-font="Symbol" data-listid="34" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1">Defining KPIs and reporting frameworks to baseline, measure, and demonstrate the value delivered.</li> <li style="font-family: helvetica, arial, sans-serif;" data-leveltext="" data-font="Symbol" data-listid="34" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1">Taking an active role in developing our Operational Excellence propositions, methods, and tools. </li> </ul> <h3>  Your skills and experience  </h3> We are looking for talented, enthusiastic consultants with 4–7+ years of relevant work experience and a proven ability to deliver outcomes in challenging client environments. You’re a collaborative problem-solver who takes ownership, builds trusted relationships, and brings both analytical rigour and empathy to client delivery. Must haves   <ul> <li style="font-family: helvetica, arial, sans-serif;" data-leveltext="" data-font="Symbol" data-listid="35" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1">Proven expertise in Operational Excellence - Lean / Six Sigma etc., with demonstrable benefits delivered.</li> <li style="font-family: helvetica, arial, sans-serif;" data-leveltext="" data-font="Symbol" data-listid="35" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1">Strong experience in digitally enabled operations: business process documentation, optimization and automationbalancing between technical, operational and organizational improvement initiatives.</li> <li style="font-family: helvetica, arial, sans-serif;" data-leveltext="" data-font="Symbol" data-listid="35" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1">Hands-on experience in process intelligence (process mining and/or AI-enabled process management) and data analysis using modern tools and platforms.</li> <li style="font-family: helvetica, arial, sans-serif;" data-leveltext="" data-font="Symbol" data-listid="35" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1">Ability to structure and synthesise complex problems into actionable transformation roadmaps, both quantitatively and qualitatively.</li> <li style="font-family: helvetica, arial, sans-serif;" data-leveltext="" data-font="Symbol" data-listid="35" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1">Proven track record of leading projects or workstreams in demanding, results-focused client environments.</li> <li style="font-family: helvetica, arial, sans-serif;" data-leveltext="" data-font="Symbol" data-listid="35" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1">Excellent communication and presentation skills, with the ability to translate complex technical concepts for non-technical stakeholders.</li> <li style="font-family: helvetica, arial, sans-serif;" data-leveltext="" data-font="Symbol" data-listid="35" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1">Fluent English (written and spoken) and willingness to travel internationally up to 30%. </li> </ul> Advantages   <ul> <li style="font-family: helvetica, arial, sans-serif;" data-leveltext="" data-font="Symbol" data-listid="35" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1">Practical experience with AI & Automation (RPA, AI/ML, NLP, GenAI) in operations.</li> <li style="font-family: helvetica, arial, sans-serif;" data-leveltext="" data-font="Symbol" data-listid="35" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1">Experience in identifying, scoping and implementing opportunities for non-technical and digitally enabled process design, optimisation, automation and management using relevant standards and frameworks.</li> <li style="font-family: helvetica, arial, sans-serif;" data-leveltext="" data-font="Symbol" data-listid="35" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1">Experience implementing process intelligence and AI-enabled BPM solutions (e.g. Celonis, Signavio, Appian, Pega, etc.).</li> <li style="font-family: helvetica, arial, sans-serif;" data-leveltext="" data-font="Symbol" data-listid="35" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1">Exposure to large-scale technology transformations (ERP, CRM, workflow, or re-platforming).</li> <li style="font-family: helvetica, arial, sans-serif;" data-leveltext="" data-font="Symbol" data-listid="35" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1">Understanding of emerging AI and automation trends and their application to client operations.</li> <li style="font-family: helvetica, arial, sans-serif;" data-leveltext="" data-font="Symbol" data-listid="35" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1">Additional European languages. </li> </ul>       <h2>What a career at Baringa will give you </h2> <h3> Putting People First. </h3> <h3>Baringa is a People First company and wellbeing is at the forefront of our culture. We recognise the importance of work-life balance and flexible working and provide our staff amazing benefits. Some of these benefits include: </h3> <ul> <li style="font-family: helvetica, arial, sans-serif;" data-leveltext="" data-font="Symbol" data-listid="33" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1">Generous Annual Leave Policy: We recognise everyone needs a well-deserved break. We provide our employees with 5 weeks of annual leave, fully available at the start of each year. In addition to this, we have introduced our 5-Year Recharge benefit which allows all employees an additional 2 weeks of paid leave after 5 years continuous service. </li> </ul> <ul> <li style="font-family: helvetica, arial, sans-serif;" data-leveltext="" data-font="Symbol" data-listid="33" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="2" data-aria-level="1">Flexible Working: We know that the ‘ideal’ work-life balance will vary from person to person and change at different stages of our working lives. To accommodate this, we have implemented a hybrid working policy and introduced more flexibility around taking unpaid leave. </li> </ul> <ul> <li style="font-family: helvetica, arial, sans-serif;" data-leveltext="" data-font="Symbol" data-listid="33" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="3" data-aria-level="1">Corporate Responsibility Days: Our world is important to us, so all our employees get 3 every year to help social and environmental causes and increase our impact on the communities that mean the most to us. </li> </ul> <ul> <li style="font-family: helvetica, arial, sans-serif;" data-leveltext="" data-font="Symbol" data-listid="33" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="4" data-aria-level="1">Wellbeing Fund: We want to encourage all employees to take charge and prioritise their own wellbeing. We’ve introduced our annual People Fund to support this by offering every individual a fund to support and manage their wellbeing through an activity of their choice. </li> </ul> <ul> <li style="font-family: helvetica, arial, sans-serif;" data-leveltext="" data-font="Symbol" data-listid="33" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="5" data-aria-level="1">Profit Share Scheme: All employees participate in the Baringa Group Profit Share Scheme so everyone has a stake in the company’s success. </li> </ul> <h3>Diversity and Inclusion</h3> We are proud to be an Equal Opportunity Employer. We believe that creating an environment where everyone feels a sense of belonging is central to our culture and that diversity is paramount to driving creativity, innovation, and value for our clients and for our people.  <h3>An award-winning workplace</h3> You can be a part of our ‘Great Place to Work’ – with our commitment to women and well-being in the workplace for all. <a href="https://www.baringa.com/en/impact/awards/">Click here</a> to see some of our recent awards and how we’ve achieved this.  <h3>Using business as a force for good. </h3> We maintain high standards of environmental performance and transparency, which can be seen through our commitment to Net Zero with our SBTI-verified Scope 1, 2 and 3 emissions reduction targets and our support of the Better Business Act. We report our progress publicly and ensure that we are also externally assessed and scored through organisations like CDP and EcoVadis - helping us to continually identify where we can improve.  We have a long legacy of supporting the communities in which we work, and offer a variety of ways to contribute, by putting people first and creating impact that lasts. Our Corporate Social Responsibility (CSR) agenda is about giving back to the communities in which we live and work by sharing our skills, talent and time. In essence, we aim to empower and encourage everyone in the firm to contribute to the things we care about, and support registered charities and organisations with a clear social or environmental purpose to increase the positive impact they can have.  <div class="content-conclusion"><h3>Join us</h3> All applications received will be reviewed by a member of our Talent Acquisition team. We never rely solely on automated screening or AI tools to make hiring decisions. Your application will be considered for employment without regard to race, ethnicity, religion, gender, gender identity or expression, sexual orientation, nationality, disability, age, faith or social background. We do not filter applications by university background and encourage those who have taken alternative educational and career paths to apply. We would like to actively encourage applications from those who identify with less represented and minority groups. We operate an inclusive recruitment process, ensuring reasonable adjustments where needed. Please contact a member of our Recruitment Team to discuss further.   <h3>Baringa Privacy Notices</h3> For UK & EU Your personal data will be retained by Baringa for up to two years, in accordance with our <a href="https://www.baringa.com/globalassets/careers/dp-004-ukrpn---uk-recruitment-privacy-notice-pdf.pdf">UK Recruitment Privacy Notice / </a><a href="https://www.baringa.com/globalassets/careers/dp-005-eurpn---eu-recruitment-privacy-notice-pdf.pdf">EU Recruitment Privacy Notice</a>, to evaluate your application and meet our legal and reporting obligations. In line with the General Data Protection Regulation (GDPR), you have the right to request access to, rectification, or erasure (subject to legal limitations) of your personal data. For more information, please contact us at <a href="mailto:privacy@baringa.com">privacy@baringa.com</a> For the USA Your personal data may be retained by Baringa for up to two years, as outlined in our <a href="https://www.baringa.com/globalassets/careers/dp-007-nerpn-amer--apac-recruitment-privacy-notice-word.pdf">Recruitment Privacy Notice (AMER & APAC)</a>, to support the recruitment process and internal reporting requirements. Where applicable, and in accordance with relevant federal and state laws, you may have the right to request access to or correction of your personal information. For further details, please contact <a href="mailto:privacy@baringa.com">privacy@baringa.com</a> For Australia & Singapore Your personal data will be retained by Baringa for up to two years, in accordance with our <a href="https://www.baringa.com/globalassets/careers/dp-007-nerpn-amer--apac-recruitment-privacy-notice-word.pdf">Recruitment Privacy Notice (AMER & APAC)</a>, to assess your application and meet applicable reporting and legal obligations. In line with the Australian Privacy Act and Singapore’s Personal Data Protection Act (PDPA), you may have rights to access, correct, or request limited deletion of your personal data. For more information, please contact us at <a href="mailto:privacy@baringa.com">privacy@baringa.com</a></div>

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