Operational Support Partner - Bars & Shops

Key Responsibilities

• Work with the proposition team and external partners to align the operational calendar for activations and marketing activity to optimise guest experience 
• To provide business assurance in both operational & legal compliance, ensuring any issues, exposure and concerns are appropriately communicated and addressed
• Work with Butins marketing team, ensure the guest communications relating to bars and shops is accurate, informative, and supports operational due diligence
• Create effective communication channels to all stakeholders in bars and shops.
• Develop and maintain safe and legal policies and procedures, that deliver best practice standard rating procedures for all areas listed within scope 
• Ensure that all resorts are fully aligned to common SOPs
• Test assumptions through robust audit routines including self-assessment and 3rd party audit.
• Introduce and maintain a group of 3rd party specialists to create an expert knowledge and support infrastructure.
• Represent business in relevant specialist bodies to ensure we maintain relevant awareness, legislation changes and external influences
• Work with the training teams to ensure that technical & operational competency is maintained to highest standard and up to date.
• Represent the business in building and maintaining strong, positive relationships with relevant governing bodies.
• Work with Butins marketing team, ensure the guest communications relating to bars and shops is accurate, informative, and supports operational due diligence.
• Worki alongside Butlins IT department, evolve the guest & team journeys to ensure simple & effective, ways of working through technology. 
• Drive ongoing development of CAFF, identifying opportunities to improve processes and efficiencies resulting in reduction in problems reported and increased problem resolution.
• Develop and deliver all department Brand Standards
• Work with Butins marketing team, ensure the guest communications relating to overall operation is accurate, informative, and supports guest experience 
• Map ways of working and ‘tools to do the job’ process across all departments
• Ensure Tech and IT are aligned to ways of working and support resort teams to deliver the guest experience 
• Consistently seek out improved ways of working with a Lean thinking mindset and map/update all collateral
• Complete operational reviews and ensure we learn to continually evolve and improve our ways of working 
• Identify and develop training material requirements and support packages, and support delivery of material alongside training teams
• Work with the training teams to ensure that technical & operational competency is maintained to highest standard and up to date.
• Work alongside Capex planning to ensure any design is tested and ways of working tools/equipment mapped and implemented 
• Be the operational focus and support for all Capex projects and develop and maintain strong relationships 
• Work with procurement to manage department supplier base and ensure all systems and documents are updated
• Ensure we are safe and secure at all times – manage all H&S processes with new products or business partners
• Manage all PPE and safety requirements for resorts
• Develop and maintain safe and legal policies and procedures, that deliver best practice standard operating procedures for all areas listed within scope 
• To provide business assurance in both operational & legal compliance, ensuring any issues, exposure and concerns are appropriately communicated and addressed
• To introduce and maintain a group of 3rd party specialists to create an expert knowledge and support infrastructure.
• Represent business in relevant specialist bodies to ensure we maintain relevant awareness; legislation changes and external influence
• Working alongside Butlins IT department, evolve the guest & team journeys to ensure simple & effective, ways of working through technology. 
• Create effective communication channels to all stakeholders across resort

About You

• Experience in a leadership role in the retail sector.
• Previous experience of designing, producing and forecasting product ranges
• Can demonstrate the co-ordination of multiple partners, internal and external to a robust operational calendar 
• Demonstrable success in influencing teams to success in
• Managing performance.
• Delivering compliance.
• Improving guest experience.
• Reducing problems and risk.
• Communicating to large scales teams
• Relationship management of external partners
• Ability to manage key priorities and adapt quickly to change.
• Previous experience of developing safe and effective operating policies & procedures

Interested?