Operations Administrator

Our client, a well established family run business based in Basildon, is seeking a highly organised and proactive Operations Administrator to support the day-to-day running of their busy Operations Department. This is a fast-paced role requiring a candidate who can think quickly, manage multiple priorities, and adopt a solution-focused approach to problem-solving.

The ideal candidate will have previous experience within an operations, transport planning, logistics, or supply chain environment and will be confident liaising with suppliers and customers, and ensuring operational processes run smoothly and efficiently. Strong attention to detail, excellent communication skills, and the ability to work under pressure are essential.

Key Responsibilities

• Manage supplier purchase orders and delivery dates within Pipedrive, ensuring all information is accurate and up to date
• Maintain and update delivery schedules and order information on Google Sheets
• Act as the main point of contact for direct supplier deliveries, resolving issues as needed
• Record and track action points from weekly Operations Meeting
• Issue end-of-day invoicing to Accounts by required cut-off times
• Book in standard deliveries and installation appointments with clients
• Handle general administrative customer enquiries related to orders, deliveries, and installations
• Follow up on completed deliveries and installations to gather customer feedback and log outcomes for ISO compliance
• Match delivery notes to corresponding orders for master filing and record-keeping, Including Proof of Delivery (POD) documentation for completed deliveries
• Provide Sales Team with regular updates regarding supplier lead times

Requirements

• Previous experience in an Operations Administration, Logistics, Transport Planning, Supply Chain, or similar role.
• Experience working within a fast-paced operations environment where priorities can change quickly.
• Strong organisational and time-management skills with the ability to manage multiple tasks simultaneously.
• Excellent written and verbal communication skills
• High attention to detail and accuracy, showing strong problem-solving abilities and a solution-oriented mindset.
• Proficiency in Microsoft Office / Google Workspace (Excel, Word, Docs, Sheets)
• Ability to multitask and prioritize in a fast-paced environment
• Problem-solving mindset with a proactive approach
• Ability to work independently and collaboratively

Benefits

• Salary £28,000 - £32,000 depending on experience
• Profit related bonus scheme
• 7.30am – 4.30am Monday- Friday with 1 hour for lunch
• 20 days holiday + bank holidays

Please note- due to the nature of this role, it is office based amongst the team