Operations Associate, AI

<div class="content-intro"><h3>About Eucalyptus</h3> <p>We're on a mission to make good health last a lifetime. More than 1 billion people live with obesity worldwide, driving preventable chronic conditions. We're here to build better long-term care.</p> <p>&nbsp;</p> <p>Eucalyptus is now part of Hims &amp; Hers, the global leader in personalised health and wellness.</p> <p>&nbsp;</p> <p>Euc is the company behind Juniper, one of the world's largest weight-management programs combining GLP-1 medication with personalised nutrition, movement support, and clinician-led care from prescribers, nurses, health coaches, pharmacists, and dietitians. Our published clinical research shows that our combined clinical and behavioural approach helps patients lose significantly more weight during their treatment with Juniper by four times.<br><br></p> <h3>Our Growth Story:</h3> <ul> <li>130% YoY revenue growth and a 90% reduction in cash burn - culminating in our $1.15bn acquisition by Hims &amp; Hers in 2026, giving us the platform to take long-term care global</li> <li>Supported over 350k patients living with obesity across our 5 markets</li> <li>Received selective NICE endorsement to provide services to the NHS</li> <li>Tailored our offering to thousands of patients in Australia, the UK, Germany, Japan and Canada.</li> </ul></div><h3 class="text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold">About the role (What you'll be doing)</h3> <p class="font-claude-response-body break-words whitespace-normal">At Eucalyptus, every patient deserves a great experience. A consult that actually helps them, information that lands when they need it, and care that feels personal even at scale. This role exists to build the systems that make that possible. You'll partner with our clinical, growth and product teams to identify where patients are underserved, then use AI and data to close the gap.</p> <ul class="[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3"> <li class="font-claude-response-body whitespace-normal break-words pl-2">Identify where patients get lost, confused, or disengage with their care journey, and build the automated systems and adaptive pathways that prevent it from happening at scale.</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Design and implement care pathways that respond to individual patient needs, moving away from generic experiences toward care that's genuinely personalised.</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Build infrastructure that measures practitioner performance against best practice and surfaces timely, actionable coaching feedback automatically.</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Define what "world-class" patient care looks like at Eucalyptus and build toward it, working across Claude, n8n, Zendesk, Lorikeet, and whatever tools you think should be in the stack.</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Raise the AI bar across the team: share what you're building, surface what's working, and actively bring others along on new tools, techniques, and approaches as they emerge.</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Use data and patient insights to diagnose problems, validate solutions, and make the case for where to focus next. You won't wait to be handed a problem brief.</li> </ul> <hr class="border-border-200 border-t-0.5 my-3 mx-1.5"> <h3 class="text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold">About you (Who you are)</h3> <p class="font-claude-response-body break-words whitespace-normal"><strong>Skills &amp; experience</strong></p> <ul class="[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3"> <li class="font-claude-response-body whitespace-normal break-words pl-2">You use AI natively. It's already how you work. Your agents, automations, or code are doing a meaningful chunk of the work, and through them you've unlocked capabilities that go beyond what you could do alone.</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">You start with the user problem, not the solution; you're drawn to understanding why something isn't working before reaching for a fix.</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">You are data-led: you don't make a claim you can't back up, and you know how to find and frame the signal that should drive a decision.</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">You find the problem yourself. You're self-directed, intellectually curious, and don't need a well-scoped brief to get started.</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">You have evidence of having built something that solved a real problem: a business, a side project, an internal tool, or deep applied AI work in a prior role. 2-3 years is a rough guide; what you've built matters more than where.</li> </ul> <p class="font-claude-response-body break-words whitespace-normal"><strong>Nice to haves</strong></p> <ul class="[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3"> <li class="font-claude-response-body whitespace-normal break-words pl-2">Hands-on experience with the tools in our stack: Claude, n8n, Zendesk, or Lorikeet.</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Exposure to healthcare, telehealth, or patient-facing services, though a strong builder with genuine curiosity about the problem space is just as compelling.</li> </ul> <hr class="border-border-200 border-t-0.5 my-3 mx-1.5"> <h3 class="text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold">Why join Eucalyptus?</h3> <p class="font-claude-response-body break-words whitespace-normal">Euc is also behind a growing family of digital healthcare clinics (Pilot, Kin, Software, Compound) across men's health and well-being, fertility, skincare, and preventative health.</p> <p class="font-claude-response-body break-words whitespace-normal"><strong>Here's what makes joining Euc unique:</strong></p> <ul class="[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3"> <li class="font-claude-response-body whitespace-normal break-words pl-2"><strong>What's next:</strong>&nbsp;Our goal for the next three years is to support 1 million patients globally to live better for longer. We're launching into new conditions, demographics, and geographies as we build a truly preventive healthcare ecosystem.</li> <li class="font-claude-response-body whitespace-normal break-words pl-2"><strong>Build something world-changing: </strong>We're on the path to becoming the world's largest international digital healthcare company. It will be challenging, fast-paced, and deeply rewarding.</li> <li class="font-claude-response-body whitespace-normal break-words pl-2"><strong>Make real impact:</strong>&nbsp;You will deliver work that directly shapes patient outcomes and scales evidence-based care across markets.</li> <li class="font-claude-response-body whitespace-normal break-words pl-2"><strong>Accelerate your growth:</strong>&nbsp;You will have high ownership, continuous feedback, and dedicated development support.</li> <li class="font-claude-response-body whitespace-normal break-words pl-2"><strong>Join a motivated team:</strong>&nbsp;You will collaborate with talented peers to solve complex clinical and operational problems at scale.</li> </ul> <p class="font-claude-response-body break-words whitespace-normal"><strong>What's ahead in Australia?</strong></p> <ul class="[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3"> <li class="font-claude-response-body whitespace-normal break-words pl-2"><strong>Grow with us globally:</strong>&nbsp;Get mentorship from leaders across Australia, the UK, Germany, and Japan, collaborate with teams in the Philippines and South Africa, and explore new markets or travel internationally. Recognised on Hatch's Hotlist as one of Australia's top employers, we support early-career professionals to become future global leaders.</li> <li class="font-claude-response-body whitespace-normal break-words pl-2"><strong>Shape your career:</strong>&nbsp;Access learning budgets, conferences, certifications, peer shadowing, and a global knowledge-sharing culture.</li> <li class="font-claude-response-body whitespace-normal break-words pl-2"><strong>Work where well-being matters:</strong>&nbsp;Experience catered wellness talks, exercise classes, Whoops to track your wellbeing, free barista coffees, funded social clubs, and quarterly rooftop parties.</li> <li class="font-claude-response-body whitespace-normal break-words pl-2"><strong>Innovate with purpose:</strong>&nbsp;Use state-of-the-art tools and contribute to bold, impactful solutions in healthcare.</li> <li class="font-claude-response-body whitespace-normal break-words pl-2"><strong>Support at every stage:</strong>&nbsp;Benefit from parental and miscarriage leave, health, professional development, and personal days, Whoop membership, and our Employee Assistance Program.</li> </ul><div class="content-conclusion"><p><em>At Eucalyptus, we value individuals from all backgrounds, experiences, and perspectives, and we embrace the unique qualities each person brings. When you apply, please let us know of any reasonable adjustments you may need during the interview process. We use AI-assisted tools across our business to help our teams work more efficiently, including within our recruitment process. These tools support our team — all hiring decisions are made by real people, and every application is reviewed by a member of our recruitment team.</em></p></div>