Operations Associate

About Burnt

Why are we working on this?

The Opportunity

• Onboard customers and make sure they’re successful from day one
• Jump into sales calls and demos to help us close deals and grow
• Build processes, tools, and systems from scratch to keep the company moving fast
• Serve as the bridge between customers and product, surfacing insights and feedback
• Take work off the founders’ plates, owning projects end-to-end in a fast-moving environment

• Voracious learner. You’re on top of it. You love diving into new areas and exploring new models, algorithms, and technologies. You are building for where AI is 1-2 years from now, not where it is today. 
• Value clear communication. You recognize the importance of clear communication, documented planning, and transparent, frequent feedback.
• Obsessed with greatness. You've always known you were meant for something extraordinary - it's not ego, it's an unshakeable inner certainty. The thought of settling for anything less than that feels fundamentally wrong.
• ‘Figure it out’ mindset. You’re not scared of tough challenges, even if it means you might not know all the answers. 
• You care about the details. You believe the smallest details can make the biggest impact and take pride in getting them right.
• You tick every single one of the values below.

• 1–3 years of experience in startups, operations, consulting, customer success, or sales
• Proven ability to thrive in fast-moving, ambiguous environments
• Strong proficiency in Excel/Google Sheets — you can build advanced models, dashboards, and workflows
• Comfort with technical problem-solving: able to vibe code using AI-native tools like Lovable, v0, Claude Code, Cursor, Replit, or similar to spin up internal tooling and lightweight automations
• Strong analytical and problem-solving skills — you can take a messy challenge and structure a clear solution
• Hands-on experience managing projects end-to-end with clear accountability for outcomes
• Excellent communication skills across customers, founders, and teammates

• Prior experience building internal tools or workflows using AI coding assistants
• Familiarity with APIs, SQL, or basic scripting (Python/JavaScript) for quick problem-solving
• Exposure to food, supply chain, or B2B SaaS industries
• Experience designing processes and scaling workflows from scratch
• Entrepreneurial mindset: you’re excited to own projects independently and grow with the company
• Track record of going beyond your job description in a startup or small team

1. Initial conversation with CEO (30min) 
2. Conversation with CEO & CPO (45min)
3. In person (30 min)
4. Work trial – 2 days
5. Final team conversation / decision (45 mins)

Why Join Us Now?

• Get a front-row seat to how a startup scales from zero to one
• Own meaningful projects across operations, sales, and customer success
• Help shape the foundation of our company and culture
• Build a career-defining track record by running straight into the chaos of an early-stage startup