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Operations & Carrier Quality Intern
Senndertechnologies Gmbh
MilanOn-site3mo ago
- Employment
- Full-time
- Seniority
- Junior
About the role
- Assist in managing the "Service Quality and Visibility Program," working closely with internal and external stakeholders.
- Assist in the preparation of ad hoc analyses, reports, and presentations for leadership, providing insights into the effectiveness of outputs.
- Proactively interact directly with carriers and partners (mainly via phone and email) to collect key information, resolve operational inefficiencies, and ensure quality and timely service delivery.
- Assist in monitoring and enhancing GPS integration processes of carriers regularly.
- Support the execution of projects aimed at improving our services, contributing to the achievement of company goals.
- Aid in building, managing, and maintaining performance reports and dashboards related to key metrics such as GPS coverage, Perfect Service Load, and On-Time Performances.
- Collaborate with the Product Team to contribute ideas for new solutions, enhancements to existing ones, and draft business requirement documents.
- Support daily interactions with third-party service providers to enhance real-time visibility.
- Serve as a primary point of contact for Operations Teams regarding visibility and service quality matters.
- Bachelor's degree in engineering, business, statistics, or a related field.
- Initial experience in operations management, quality management, performance management, consulting, or similar roles is highly valued.
- Preferred experience in the transportation/logistics industry or familiarity with supply chain visibility concepts.
- Highly skilled in G-suite and MS Office; SQL is a plus.
- Excellent verbal and written communication skills in Italian and English.
- Strong hands-on approach and results orientation, with a willingness to “get your hands dirty” to achieve objectives.
- Problem-solving mindset, initiative, and ability to work both independently and within a team.
- Fast learner with a data-driven mindset.
Perks & benefits
- Pension Matching
- Equity Compensation
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