Operations Coordinator

<p><strong>Operations Coordinator</strong></p> <p><strong>Bloomington, CA (Onsite)</strong><br><strong>Full-Time</strong><br><strong>Day Shift | Monday–Friday, 8:00 AM – 4:30 PM</strong><br><strong>Compensation Range: $25 – $30 per hour</strong></p> <p><strong>About Cargomatic</strong></p> <ul> <li>Cargomatic is revolutionizing the transportation industry</li> <li>Founded in 2013, we power local freight through the first and largest digital marketplace for local trucking</li> <li>Our AI-enabled platform uses real-time data to match shippers with available drivers, improving efficiency across the supply chain</li> <li>Recognized as a <em>Built In Best Places to Work</em>, reflecting our people-first culture and commitment to growth, collaboration, and impact</li> </ul> <p><strong>About the Role</strong></p> <ul> <li>Support daily terminal and delivery operations in a fast-paced environment</li> <li>Serve as a key operations and coordination partner for drivers, dock supervisors, and internal teams</li> <li>Ensure smooth dock launches and high levels of on-time pickup and delivery performance</li> <li>Provide consistent, high-quality customer and driver support</li> <li>This role is onsite in Bloomington, CA and aligned to standard weekday business hours</li> </ul> <p><strong>What You’ll Do</strong></p> <ul> <li>Provide high-level customer service and operational support</li> <li>Support drivers and serve as a primary point of contact during daily operations</li> <li>Coordinate with dock supervisors to ensure successful daily dock launches</li> <li>Lead and coordinate drivers to maintain on-time pickup and delivery performance</li> <li>Maintain accurate driver records, including times, routes, and special handling instructions</li> <li>Manage KPIs, open job reports, and daily POD reconciliation</li> <li>Oversee pickup dispatch management, including B2B and B2C assignments</li> <li>Support key customer accounts and provide ETAs as requested</li> <li>Manually build jobs when required and input rate adjustments</li> <li>Track and trace shipments to ensure service expectations are met</li> <li>Provide ad-hoc delivery and pickup coverage as needed</li> <li>Attend weekly operations meetings and support continuous improvement initiatives</li> </ul> <p><strong>What We’re Looking For</strong></p> <p><strong>Required Qualifications</strong></p> <ul> <li>Strong written and verbal communication skills</li> <li>Demonstrated experience in customer support and customer satisfaction</li> <li>Ability to think on your feet and problem-solve in real time</li> <li>Ability to learn quickly and adapt to new tools, systems, and processes</li> <li>Intermediate to advanced working knowledge of Microsoft Excel</li> <li>Strong analytical, organizational, and problem-solving skills</li> <li>Comfort working in a fast-paced environment with shifting priorities</li> <li>Ability to prioritize tasks and operate with a strong sense of urgency</li> </ul> <p><strong>Preferred Qualifications</strong></p> <ul> <li>Previous dispatch, transportation, or logistics experience</li> <li>Bilingual in Spanish</li> </ul> <p><strong>Benefits &amp; Perks</strong></p> <ul> <li>Medical, dental, and vision coverage with multiple plan options, including HSA-eligible plans</li> <li>Company-paid life insurance and short- and long-term disability coverage</li> <li>Flexible spending accounts and dependent care savings options</li> <li>Employee Assistance Program with confidential counseling, legal, and financial resources</li> <li>Wellness programs and benefit advocacy support</li> </ul> <p><strong>Equal Opportunity Employer</strong></p> <ul> <li>Cargomatic is an equal opportunity employer</li> <li>We celebrate diversity and are committed to creating an inclusive environment for all employees</li> </ul>