Operations Director

Key Responsibilities

•  Own and lead day-to-day operations across the UK and Dubai, ensuring scalable, efficient, and high-performing delivery across all business functions. 
•  Act as a senior operational leader, contributing to company strategy, governance, organisational planning, and long-term scalability. 
•  Support international expansion initiatives by building scalable operational models capable of supporting multi-jurisdiction growth and regulatory complexity. 

•  Drive operational excellence through automation, tooling, process optimisation, and continuous improvement initiatives. 
•  Foster a strong operational culture focused on ownership, quality, risk awareness, and continuous improvement. 
•  Drive data-led operational decision-making through enhanced reporting, management information, and process visibility. 
•  Define, monitor, and report on operational KPIs, SLAs, and performance metrics to drive accountability and informed decision-making. 

•  Take ownership of the operational resilience framework, ensuring robust controls, incident management, and recovery capabilities. 
•  Develop, implement, and maintain business continuity and disaster recovery plans. 
•  Own and continuously enhance the operational risk framework, ensuring risks, controls, and mitigation measures are effectively managed. 
•  Ensure strong operational controls, governance standards, process documentation, and risk mitigation frameworks are embedded across the business. 
•  Lead operational incident management, root cause analysis, and remediation activities to minimise disruption and strengthen resilience. 

•  Build, lead, and develop high-performing teams across multiple regions, fostering accountability and collaboration. 
•  Ensure workforce planning, resource allocation, and capacity align with growth objectives and strategic priorities. 
•  Establish clear performance management structures, succession planning, and career development pathways across the operations function. 

•  Partner closely with Legal, Risk, and Compliance teams to ensure alignment with regulatory obligations across jurisdictions. 
•  Prepare operational frameworks for regulatory change, new licensing requirements, and expansion into new markets. 
•  Support regulatory inspections, audits, governance reviews, and reporting obligations. 

•  Partner with Product and Technology teams to design scalable, compliant, and customer-centric operational workflows. 
•  Lead operational readiness for new licensed products and services, ensuring processes, controls, systems, governance, and resourcing are established prior to launch. 

•  Oversee third-party operational vendors and outsourcing relationships, ensuring service quality, compliance, and operational effectiveness.

Skills, Knowledge and Expertise

• Proven track record in building and scaling operational teams within the fintech industry. 
• Strong cross board payments experience – reconciliation and processing. 
• Strong FX experience – reconciliation, and processing. 
• Proficient with Microsoft Office Suite. 
• A true team player with a winning mentality and strong work ethic committed to continuous improvement and high performance. 
• Adaptable, tenacious and flexible- able to perform under pressure. 
• Experience in leading and developing high performing teams with the ability to inspire, motivate, and energize teams to achieve high performance. 
• Ability to create context and clarity for team members and handle difficult conversations.  
• Ability to create a results-oriented environment where success is celebrated and high-performance standards are constantly upheld. 

Benefits

• 🌴 Time to Recharge

  •  25 days’ annual leave, plus bank holidays 
  •  An extra day off for your birthday 
  •  Holiday loyalty scheme rewarding long-term service 
  •  Work abroad scheme for added flexibility 

• 💰 Financial Wellbeing

  •  Competitive pension scheme via salary exchange 
  •  Annual discretionary bonus scheme (eligible after probation) 
  •  Financial education, planning & coaching platform 
  •  Interest-free Season Ticket Loan for London travel 
  •  Salary exchange nursery fee scheme 

• 🩺 Health & Wellbeing

  •  Life Insurance 
  •  Healthcare platform including: 
    •  Cashback on dental, optical & physio 
    •  Virtual GP access 
    •  Mental health and stress support helplines 
    •  Additional wellbeing resources 

• 👶 Family & Lifestyle Support

  •  Enhanced parental leave 
  •  Cycle to work scheme 
  •  Flexible benefits that support everyday life 

• 🚀 Growth & Career Development

  •  Career development and progression tools 
  •  Opportunities to grow within a fast-scaling international business 

• 🎉 A Great Team Culture

• We will review your application and come back to you as soon as possible.
• You must be eligible to work in the UK to be considered for this position.
• Full background checks will be carried out