Staff Operations Engineer

<div class="gmail_default" style="font-size: small;"> <div> <div>To learn the Hiring Ranges for this position, please select your location from the <strong>Apply Now</strong> dropdown menu.</div> <p style="text-align: justify; line-height: 1;">To learn more about our Hiring Range System, please click this <a href="https://docs.google.com/document/d/1ylUe7Ou0EbsOtGRBtUv1sSld3lbZ4mrYzo59tEkSjY8/edit?usp=sharing" target="_blank"><span style="text-decoration: underline;"><strong>link.</strong></span></a></p> <strong>Why Mozilla?</strong> <p><span style="font-weight: 400;">Mozilla Corporation is the non-profit-backed technology company that has shaped the internet for the better over the last 25 years.&nbsp; We make pioneering brands like Firefox, the privacy-minded web browser.&nbsp; Now, with more than 225 million people around the world using our products each month, we’re shaping the next 25 years of technology and helping to reclaim an internet built for people, not companies.&nbsp; Our work focuses on diverse areas including AI, social media, security, and more.&nbsp; And we’re doing this without losing focus on our core mission - to make the internet better for people.</span></p> <p><span style="font-weight: 400;">The Mozilla Corporation is wholly owned by the non-profit 501(c) Mozilla Foundation.&nbsp; This means we aren’t beholden to any shareholders - only to our mission.&nbsp; Along with thousands of volunteer contributors and collaborators worldwide, Mozillians design, build, and distribute open-source software that enables people to enjoy the internet on their terms.&nbsp;</span></p> <strong>About this team and role:</strong> <p><span style="font-weight: 400;">A Staff Operations Engineer leads the design, reliability, and evolution of hybrid-cloud and workplace infrastructure. This senior role spans teams, drives complex initiatives, sets technical direction, and ensures systems are scalable, secure, and efficient.</span></p> <p><span style="font-weight: 400;">This role combines technical </span><strong>execution with leadership</strong><span style="font-weight: 400;">, shaping architecture both directly and collaboratively.</span></p> <strong>What you’ll do:</strong></div> <div>&nbsp;</div> <div><strong>Domain Architecture &amp; Technical Direction</strong> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Own and evolve architecture within a defined infrastructure domain</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Design and implement scalable, reliable systems spanning multiple teams or environments</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Establish and promote best practices, patterns, and standards within the domain</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Contribute to medium- and long-term technical strategy (typically 6-18 months)</span></li> </ul> <strong>Complex Problem Solving &amp; Execution</strong> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Lead delivery of ambiguous, high-impact infrastructure projects</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Break down elaborate system problems into implementable solutions</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Drive migrations, re-architectures, and performance/reliability improvements</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Remain hands-on with critical systems and implementations</span></li> </ul> <strong>Cross-Team Collaboration</strong> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Work across teams (IT, SRE, Security, Service Owners) to unify solutions.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Influence technical decisions through design reviews and collaboration</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Ensure systems integrate cleanly across infrastructures (office, DC, cloud)</span></li> </ul> <strong>Reliability, Operations &amp; Scaling</strong> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Improve system reliability through monitoring, alerting, and operational design</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Contribute to defining SLIs/SLOs and capacity planning within the domain</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Participate in and lead root cause analysis for complex incidents</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Decrease operational toil through automation and system improvements</span></li> </ul> <strong>Infrastructure &amp; Networking Depth</strong> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Design and support core infrastructure components (compute, DNS, networking, identity, etc.)</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Drive improvements in performance, scalability, and dependability</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Contribute deep expertise in at least one area (e.g., DNS, network architecture, cloud infra)</span></li> </ul> <strong>Automation &amp; Tooling</strong> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Build and improve automation using scripting and Infrastructure as Code</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Contribute to internal tooling and platform improvements</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Promote repeatable, standardized approaches to system management</span></li> </ul> <strong>Mentorship &amp; Technical Guidance</strong> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Mentor engineers and guide system design and troubleshooting</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Raise the technical quality of the team through reviews and shared practices</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Act as a go-to resource within the domain</span></li> </ul> <strong>Documentation &amp; Operational Clarity</strong> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Maintain clear documentation, diagrams, and runbooks for systems owned</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Ensure systems are understandable and operable by others</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Contribute to knowledge sharing across teams</span></li> </ul> <strong>What you’ll bring:</strong> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">6+ years of experience in systems engineering or infrastructure roles</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Strong experience designing and operating production infrastructure</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Solid expertise in:</span> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">VMware</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Cisco UCS</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Application/Network Loadbalancers</span></li> </ul> </li> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Linux/Unix Operating Systems</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Networking fundamentals (DNS, TCP/IP, routing, firewalls)</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Data center environments</span></li> </ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Demonstrated ability to lead complex technical work across teams</span></li> </ul> <strong>Preferred Skills</strong> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Experience with Infrastructure as Code</span></li> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Puppet/Ansible/etc</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Python</span></li> </ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Familiarity with observability tooling and reliability practices</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Experience with containerization and modern platform tooling</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Exposure to security best practices in infrastructure design</span></li> </ul> <strong>Key Competencies</strong> <ul> <li style="font-weight: 400;"><strong>Multi-Team Impact</strong><span style="font-weight: 400;">: Demonstrate influence and contributions that extend beyond your immediate team. Consistently participate in initiatives that affect infrastructure within your broader domain, and provide support or guidance across multiple teams when necessary.</span></li> <li style="font-weight: 400;"><strong>Technical Ownership (Scoped)</strong><span style="font-weight: 400;">: Take responsibility for systems or architecture within a clearly defined area of the infrastructure. Oversee the health, evolution, and quality of these systems, ensuring alignment with organizational standards.</span></li> <li style="font-weight: 400;"><strong>Execution Amid Ambiguity</strong><span style="font-weight: 400;">: delivers on loosely defined problems with high impact</span></li> <li style="font-weight: 400;"><strong>Influence Without Authority</strong><span style="font-weight: 400;">: drives alignment through credibility and alliance</span></li> <li style="font-weight: 400;"><strong>Balance of Depth + Breadth</strong><span style="font-weight: 400;">: deep in one area, competent across adjacent systems</span></li> <li style="font-weight: 400;"><strong>Hands-On Leadership</strong><span style="font-weight: 400;">: actively contributes to implementation, not just design</span></li> </ul> <strong>Bonus Skills/Competencies</strong> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">GitHub Enterprise Administration</span></li> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">User Access Management</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">GH Org / Repo Management</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">SSO / SCIM Integration</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Policy Enforcement</span></li> </ul> </ul> <strong>What you’ll get:</strong> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Generous performance-based bonus plans for all eligible employees - we share in our success as one team</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Rich medical, dental, and vision coverage</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Generous retirement contributions with 100% immediate vesting (regardless of whether you contribute)</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Quarterly all-company wellness days where everyone takes a pause together</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Country-specific holidays plus a day off for your birthday</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">One-time home office stipend</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Annual professional development budget</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Quarterly well-being stipend</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Considerable paid parental leave</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Employee referral bonus program</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Other benefits (life/AD&amp;D, disability, EAP, etc. - varies by country)</span></li> </ul> <p><strong>About Mozilla&nbsp;</strong></p> <p>Mozilla exists to build the Internet as a public resource accessible to all because we believe that open and free is better than closed and controlled. When you work at Mozilla, you give yourself a chance to make a difference in the lives of Web users everywhere. And you give us a chance to make a difference in your life every single day. Join us to work on the Web as the platform and help create more opportunity and innovation for everyone online.</p> <p><strong>Commitment to diversity, equity, inclusion, and belonging</strong></p> <p>Mozilla understands that valuing diverse creative practices and forms of knowledge are crucial to and enrich the company’s core mission.&nbsp; We encourage applications from everyone, including members of all equity-seeking communities, such as (but certainly not limited to) women, racialized and Indigenous persons, persons with disabilities, persons of all sexual orientation<span style="color: #003366;">s, </span>gender identities, and expressions.</p> <p>We will ensure that qualified individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment, as appropriate. Please contact us at <a class="external-link" href="mailto:hiringaccommodation@mozilla.com">hiringaccommodation@mozilla.com</a> to request accommodation.</p> <p>We are an equal opportunity employer. We do not discriminate on the basis of race (including hairstyle and texture), religion (including religious grooming and dress practices), gender, gender identity, gender expression, color, national origin, pregnancy, ancestry, domestic partner status, disability, sexual orientation, age, genetic predisposition, medical condition, marital status, citizenship status, military or veteran status, or any other basis covered by applicable laws.&nbsp; Mozilla will not tolerate discrimination or harassment based on any of these characteristics or any other unlawful behavior, conduct, or purpose.</p> <p>Group: C</p> <p>#LI-DNI</p> <p>Req ID: R3138</p> </div> </div>