L2 Operations Engineer - future opening

<p>&nbsp;</p> <p><strong>Who We Are</strong></p> <p>While Xebia is a global tech company, our journey in CEE started with two Polish companies – PGS Software, known for world-class cloud and software solutions, and GetInData, a pioneer in Big Data. Today, we’re a team of 1,000+ experts delivering top-notch work across cloud, data, and software. And we’re just getting started.</p> <p><strong>What We Do</strong></p> <p>We work on projects that matter – and that make a difference. From fintech and e-commerce to aviation, logistics, media, and fashion, we help our clients build scalable platforms, data and AI solutions, and cutting-edge applications to shape the future of tech. Our clients include McLaren, Aviva, Deloitte, Spotify, Disney, ING, UPS, Tesco, Truecaller, AllSaints, Volotea, Schmitz Cargobull, Allegro, InPost, and many, many more.</p> <p>We value smart tech, real ownership, and continuous growth. We use modern, open-source stacks, and we’re proud to be trusted partners of Databricks, dbt, Snowflake, Azure, GCP, and AWS. Fun fact: we were the first AWS Premier Partner in Poland!</p> <p><strong>Beyond Projects</strong></p> <p>What makes Xebia special? Our community. We support tech communities, organize meetups (Software Talks, Data Tech Talks), and have a culture that actively support your growth via Guilds, Labs, and personal development budgets — for both tech and soft skills. It’s not just a job. It’s a place to grow.</p> <p><strong>What sets us apart?&nbsp;</strong></p> <p><strong>Our mindset. Our vibe. Our people. And while that’s hard to capture in text – come visit us and see for yourself.</strong></p> <p>&nbsp;</p> <h2><strong>You will be:</strong></h2> <ul> <li>investigating and resolving P2–P4 incidents across multi-cloud infrastructure environments, including AWS, Azure, GCP, and on-premise platforms,</li> <li>performing root-cause analysis and contributing to blameless Post-Incident Reviews (PIRs),</li> <li>implementing workarounds and permanent fixes for recurring incidents,</li> <li>collaborating with L3 and SRE Engineering teams on complex technical investigations,</li> <li>participating in joint RCA backlog management activities with engineering teams,</li> <li>working with AI agents, including Dependency Analysis and Change Risk tools, to validate automated recommendations,</li> <li>updating and improving SOPs and runbooks based on incident learnings and operational insights,</li> <li>supporting the adoption of SRE practices, including error budgets, SLO tracking, and toil reduction initiatives,</li> <li>providing CET-timezone coverage as part of the European nearshore delivery model,</li> <li>mentoring L1 engineers and supporting knowledge transfer activities from incumbent teams.</li> </ul> <p>&nbsp;</p> <h2 data-pm-slice="1 1 []"><strong>Your profile:</strong></h2> <ul> <li>3–5 years of experience in L2/L3 production support or infrastructure operations,</li> <li>practical experience using&nbsp;AI-powered assistants (e.g. Claude Code, GitHub Copilot, Cursor) to improve productivity, quality, or decision-making in software delivery,</li> <li>strong troubleshooting skills across Linux, Windows, networking, and cloud platforms,</li> <li>experience with at least one major cloud provider such as AWS, Azure, or GCP,</li> <li>proficiency with monitoring and observability tools, including Datadog, Splunk, or AppDynamics,</li> <li>experience with ITSM tools such as ServiceNow and incident management workflows,</li> <li>understanding of SRE principles, including SLIs, SLOs, error budgets, and toil reduction,</li> <li>scripting skills using Bash, Python, or PowerShell,</li> <li>strong English communication skills, both written and verbal (at least B2 level).</li> </ul> <p><strong>Work from the European Union region and a work permit are required.</strong></p> <h2><strong>Nice to have:</strong></h2> <ul> <li>experience with containerised environments such as Kubernetes or Docker,</li> <li>experience applying GenAI in a more structured way within the SDLC, including defined workflows, prompt patterns, or tool integrations embedded into daily work,</li> <li>interest in and familiarity with emerging&nbsp;AI-driven practices (e.g. agent-based workflows, automation patterns,&nbsp;AI-augmented development), with a willingness to explore and experiment beyond standard approaches,</li> <li>familiarity with Infrastructure as Code tools, including Terraform or Ansible,</li> <li>ITIL Foundation or SRE certifications,</li> <li>experience working in managed services or multi-tenant environments.</li> </ul> <p>&nbsp;</p> <h2><strong>Recruitment Process:</strong></h2> <p><strong>CV</strong> review –<strong> HR</strong> call – <strong>Technical Interview</strong> – <strong>Client </strong>Interview – <strong>Decision</strong></p> <p>&nbsp;</p>