Operations Excellence Analyst

<h2><span style="font-family: helvetica, arial, sans-serif; color: rgb(0, 0, 0);"><strong>The Role</strong></span></h2> <p><span style="font-family: helvetica, arial, sans-serif; color: rgb(0, 0, 0);">At HelloConnect, you will be part of a dynamic team that embraces innovation and leverages advanced technology to create exceptional experiences. Our culture is built on collaboration, continuous learning, and a commitment to excellence. You’ll have the opportunity to work on impactful projects, develop your skills, and grow within a supportive environment that values diverse perspectives and experiences.</span></p> <p><span style="font-family: helvetica, arial, sans-serif; color: rgb(0, 0, 0);">As an Operations Excellence Analyst, you will take on a key responsibility in&nbsp;supporting the day-to-day operations of our production facilities by assisting with data analysis, process improvement, and system support. Working as part of the Operational Excellence team, the role helps ensure that our operational sites run efficiently and safely, while building foundational knowledge in Production Control Systems, procedures, and standards, contributing to our ongoing efforts to drive business success and enhance customer satisfaction.</span></p> <p><span style="font-family: helvetica, arial, sans-serif; color: rgb(0, 0, 0);">We’re looking for passionate individuals who can bring their unique skills and ideas to the table. Even if you don't meet every requirement but believe you’d excel in this role, we’d love to hear from you!</span></p> <h2><span style="font-family: helvetica, arial, sans-serif; color: rgb(0, 0, 0);"><strong>What you’ll do</strong></span></h2> <ul> <li style="font-family: helvetica, arial, sans-serif; color: rgb(0, 0, 0);"><span style="font-family: helvetica, arial, sans-serif; color: rgb(0, 0, 0);">Support the execution of routine operational tasks and assist with technical troubleshooting under supervision.</span></li> <li style="font-family: helvetica, arial, sans-serif; color: rgb(0, 0, 0);"><span style="font-family: helvetica, arial, sans-serif; color: rgb(0, 0, 0);">Follow established Standard Operating Procedures (SOPs) and contribute ideas for incremental improvements.</span></li> <li style="font-family: helvetica, arial, sans-serif; color: rgb(0, 0, 0);"><span style="font-family: helvetica, arial, sans-serif; color: rgb(0, 0, 0);">Assist in monitoring and maintaining production systems and infrastructure, escalating issues appropriately.</span></li> <li style="font-family: helvetica, arial, sans-serif; color: rgb(0, 0, 0);"><span style="font-family: helvetica, arial, sans-serif; color: rgb(0, 0, 0);">Participate in team initiatives aimed at improving production performance and site KPIs.</span></li> <li style="font-family: helvetica, arial, sans-serif; color: rgb(0, 0, 0);"><span style="font-family: helvetica, arial, sans-serif; color: rgb(0, 0, 0);">Help prepare and update documentation, SOPs, and basic reports to support operational processes.</span></li> <li style="font-family: helvetica, arial, sans-serif; color: rgb(0, 0, 0);"><span style="font-family: helvetica, arial, sans-serif; color: rgb(0, 0, 0);">Provide support to more senior team members in project activities (e.g. data collection, testing, user training).</span></li> <li style="font-family: helvetica, arial, sans-serif; color: rgb(0, 0, 0);"><span style="font-family: helvetica, arial, sans-serif; color: rgb(0, 0, 0);">Collaborate effectively with site teams and technical stakeholders, including escalating uncertainty or roadblocks.</span></li> <li style="font-family: helvetica, arial, sans-serif; color: rgb(0, 0, 0);"><span style="font-family: helvetica, arial, sans-serif; color: rgb(0, 0, 0);">Work independently on defined tasks within agreed timelines and proactively seek feedback when needed.</span></li> <li style="font-family: helvetica, arial, sans-serif; color: rgb(0, 0, 0);"><span style="font-family: helvetica, arial, sans-serif; color: rgb(0, 0, 0);">Ensure adherence to HUNGRY values.</span></li> </ul> <h2><span style="font-family: helvetica, arial, sans-serif; color: rgb(0, 0, 0);"><strong>What you’ll bring</strong></span></h2> <ul> <li style="font-family: helvetica, arial, sans-serif; color: rgb(0, 0, 0);"><span style="font-family: helvetica, arial, sans-serif; color: rgb(0, 0, 0);"><strong>Education:</strong> Bachelor’s degree in Business Administration, Operations, or a related analytical field (or equivalent practical experience).</span></li> <li style="font-family: helvetica, arial, sans-serif; color: rgb(0, 0, 0);"><span style="font-family: helvetica, arial, sans-serif; color: rgb(0, 0, 0);"><strong>Experience:</strong> 2–5 years of experience in an operational, administrative, or data-driven role. Experience working with cross-functional teams or in a fast-paced production environment is a strong plus.</span></li> <li style="font-family: helvetica, arial, sans-serif; color: rgb(0, 0, 0);"><span style="font-family: helvetica, arial, sans-serif; color: rgb(0, 0, 0);"><strong>Data Management &amp; Analysis:</strong> Proven ability to extract, aggregate, and keep data updated across multiple system sources.</span></li> <li style="font-family: helvetica, arial, sans-serif; color: rgb(0, 0, 0);"><span style="font-family: helvetica, arial, sans-serif; color: rgb(0, 0, 0);"><strong>Database &amp; Spreadsheet Proficiency:</strong> Intermediate data analysis skills using <strong>Google Sheets</strong> and <strong>Microsoft Excel</strong> (e.g., managing tables, templates, and basic data manipulation).</span></li> <li style="font-family: helvetica, arial, sans-serif; color: rgb(0, 0, 0);"><span style="font-family: helvetica, arial, sans-serif; color: rgb(0, 0, 0);"><strong>Root Cause Analysis:</strong> Strong problem-solving skills with the ability to analyze errors and trace them back to their root cause using raw database information.</span></li> <li style="font-family: helvetica, arial, sans-serif; color: rgb(0, 0, 0);"><span style="font-family: helvetica, arial, sans-serif; color: rgb(0, 0, 0);"><strong>Reporting:</strong> Experience gathering data from varied sources to create clear weekly and monthly performance reports based on established templates.</span></li> <li style="font-family: helvetica, arial, sans-serif; color: rgb(0, 0, 0);"><span style="font-family: helvetica, arial, sans-serif; color: rgb(0, 0, 0);"><strong>Process Adherence:</strong> Strict commitment to maintaining operations by following established organizational policies, Standard Operating Procedures (SOPs), and guidelines.</span></li> <li style="font-family: helvetica, arial, sans-serif; color: rgb(0, 0, 0);"><span style="font-family: helvetica, arial, sans-serif; color: rgb(0, 0, 0);"><strong>Data Integrity &amp; Confidentiality:</strong> High attention to detail to ensure data accuracy, proper information flow to stakeholders, and the protection of confidential operational data.</span></li> <li style="font-family: helvetica, arial, sans-serif; color: rgb(0, 0, 0);"><span style="font-family: helvetica, arial, sans-serif; color: rgb(0, 0, 0);"><strong>Adaptability &amp; Collaboration:</strong> A proactive team player who communicates data issues early, collaborates effectively to support team goals, and comfortably adapts to changing business requirements.</span></li> </ul> <h2><span style="font-family: helvetica, arial, sans-serif; color: rgb(0, 0, 0);"><strong>What we offer</strong></span></h2> <ul> <li style="font-family: helvetica, arial, sans-serif; color: rgb(0, 0, 0);"><span style="font-family: helvetica, arial, sans-serif; color: rgb(0, 0, 0);"><strong>Competitive Compensation</strong>: Beyond the standard package, we offer perks like Long Service Benefits (anniversary bonus) to recognize and celebrate your dedication</span></li> <li style="font-family: helvetica, arial, sans-serif; color: rgb(0, 0, 0);"><span style="font-family: helvetica, arial, sans-serif; color: rgb(0, 0, 0);"><strong>Wellness &amp; Perks</strong>: We prioritize your well-being by offering mental health support, HMO medical coverage, generous leave benefits plus life insurance for both you and your family's peace of mind</span></li> <li style="font-family: helvetica, arial, sans-serif; color: rgb(0, 0, 0);"><span style="font-family: helvetica, arial, sans-serif; color: rgb(0, 0, 0);"><strong>Growth Opportunities</strong>: Invest in your personal development with an annual learning &amp; development budget, plus access to the 360 Learning platform</span></li> <li style="font-family: helvetica, arial, sans-serif; color: rgb(0, 0, 0);"><span style="font-family: helvetica, arial, sans-serif; color: rgb(0, 0, 0);"><strong>Dynamic Environment</strong>: Join a rapidly growing global Business Process Outsourcing company, where you'll collaborate with a diverse community spanning across multiple continents and cultures</span></li> <li style="font-family: helvetica, arial, sans-serif; color: rgb(0, 0, 0);"><span style="font-family: helvetica, arial, sans-serif; color: rgb(0, 0, 0);"><strong>Work-Life Balance</strong>: Enjoy a healthy balance between your professional and personal life, with a supportive environment that prioritizes your well-being and personal time</span></li> </ul> <h2><span style="font-family: helvetica, arial, sans-serif; color: rgb(0, 0, 0);"><strong>Are you up for the challenge?</strong></span></h2> <p><span style="font-family: helvetica, arial, sans-serif; color: rgb(0, 0, 0);">The first step to your new role starts here. Send in your application, along with your salary expectations and preferred start date. Our dedicated team will thoroughly review your details. We are excited to connect with you soon!&nbsp;</span></p> <p><span style="font-family: helvetica, arial, sans-serif; color: rgb(0, 0, 0);">#helloconnect<br>#LI-Remote<br>#hcgreenhouse</span></p>