Senior Operations & Logistics Manager

ABOUT RIXO:

ROLE OVERVIEW:

• Manage inbound freight across UK, EU and US, optimising cost, speed and routing

• Lead carrier negotiations and review performance regularly

• Work with suppliers on shipping terms (FOB, DDP etc.) to improve efficiency and reduce cost

• Partner with Production and Merchandising to understand freight and duty impact on margins

3PL & Warehouse Management

• Oversee day-to-day performance of 3PL partners (UK & EU), ensuring service levels are met

• Review and validate 3PL costs and invoices

• Monitor storage, fulfilment, returns processes and additional charges, identifying opportunities to improve efficiency

• Resolve operational issues and hold partners accountable to agreed KPIs

Wholesale Operations & Distribution

• Manage and develop the Wholesale Operations team (2 direct reports), ensuring clear priorities and strong execution

• Oversee the delivery of wholesale orders globally, ensuring on-time and in-full performance

• Work closely with Sales and Merchandising during key delivery periods

• Identify and implement improvements to enhance customer experience

Ecommerce Operations & Distribution

• Oversee outbound logistics across all ecommerce markets

• Monitor carrier performance and support resolution of delivery issues

• Partner with Ecommerce to improve delivery options and customer experience Retail & Store Operations Support

• Work closely with Merchandising to ensure timely and efficient stock movements between warehouses, stores, and head office.

Customs & Trade

• Ensure compliant and efficient international shipping processes

• Work with partners to minimise delays, duties and errors

• Improve accuracy of documentation, classification and shipping data

Process Improvement & Strategy

• Improve and streamline operational processes to support scaling

• Introduce best practices across logistics and supply chain

• Support international expansion by building efficient, repeatable workflows

ABOUT YOU:

• 5+ years’ experience in logistics or operations, ideally in fashion, retail or consumer goods

• Strong understanding of global supply chain and distribution

• Experience managing 3PLs and carrier relationships

• Commercial mindset with a focus on cost and efficiency

• Hands-on, proactive and solutions-driven

• Comfortable working in a fast-paced, growing business

• Strong stakeholder management and communication skills