Operations Manager

Key Responsibilities

• Drive operational excellence and efficiency improvements across the Americas region 
• Operationalize contractual KPIs by defining ways of working, capturing required data, and implementing solutions 
• Own process documentation (policies, procedures, playbooks) and improve planning templates/tools 
• Monitor performance metrics, identify trends, and lead continuous improvement with internal teams and the client 
• Produce weekly/monthly reporting packs with clear insights and recommendations; present executive summaries to senior stakeholders 
• Lead cross-functional projects end-to-end, delivering on time and within budget; maintain project plans and tracking 
• Proactively troubleshoot service delivery issues, escalating early to mitigate risk 
• Partner with the Account Director to identify client efficiencies (procurement patterns, buying cycles, sustainability, POS/premium alternatives) 
• Support onboarding, approvals/compliance, account planning, proposals, business reviews and client presentations 
• Support training and capability uplift across teams 
• Work with commercial finance on budgeting/reporting; monitor campaigns to ensure delivery, brand alignment, and target achievement 
• Analyse MI/financial/sales reporting to track performance against objectives and budgets 
• Drive strategic thinking, innovation and thought leadership; manage multiple priorities independently under pressure
• Able to commute to New York City office 1-2 days per week

Skills, Knowledge and Expertise

• Bachelor’s degree 
• 3+ years' of experience working with performance data, reporting packs, and executive-level summaries (high accuracy and attention to detail) 
• Experience at Manager level, with strong leadership capability and ability to motivate cross-functional teams 
• Experience working with Microsoft Office tools (Excel, Word, Outlook, etc.) 
• Strong operational and process design mindset (ways of working, documentation, continuous improvement) 
• Confident working with 
• Strong commercial awareness and comfort managing budgets, metrics and delivery targets 
• Excellent client relationship, communication and presentation skills (including building client-facing decks) 
• Proactive, resourceful, and solutions-focused with the ability to anticipate issues and act early

Equal Opportunities