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Senior Operations Manager
Bolt Technology
Athina3w ago
- Seniority
- Senior
About the role
<p><gh-intro><br><text></p>
<p>What drives our operations? Our people! We’re looking for a strategic, analytical, and inspiring Senior Operations Manager to lead our Rides operations and maximize marketplace performance by strengthening supply, driving demand initiatives, and building high-performing teams.</p>
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<p><gh-about-us><br><title>About us</title></p>
<p><text></p>
<p>With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.</p>
<p>We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or disability.</p>
<p>Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!</p>
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<p><gh-role-detail><br><title>About the role</title></p>
<p><text></p>
<p>As a Senior Operations Manager (Rides), your key objective is to maximize marketplace performance by securing strategic partnerships and executing initiatives that drive both Supply and Demand.</p>
<p>You will lead and develop the local operations team, collaborate closely with cross-functional stakeholders, and directly impact rider satisfaction by improving driver quality, availability, and marketplace efficiency.</p>
<p>This is a high-impact leadership role requiring strong business acumen, operational excellence, and the ability to drive results through people.</p>
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<p><gh-responsibilities><br><title>Main tasks and responsibilities:</title></p>
<p><bulletpoints></p>
<ul>
<li><point>Lead, develop, and inspire a high-performing operations team, fostering a culture of ownership, collaboration, and continuous improvement.</point></li>
<li><point>Drive marketplace performance by executing supply acquisition, retention, and engagement strategies across Fleet Owners and Drivers.</point></li>
<li><point>Own operational performance by setting clear KPIs, monitoring key metrics, and implementing data-driven action plans to improve driver quality, availability, and efficiency.</point></li>
<li><point>Build and maintain strong strategic relationships with Fleet Owners and key stakeholders, leveraging insights to inform business decisions.</point></li>
<li><point>Lead cross-functional initiatives from planning to execution, collaborating closely with Product, Marketing, Finance, Business Development, and Central Operations.</point></li>
<li><point>Design and implement local initiatives, campaigns, and process improvements that positively influence driver behaviour and marketplace outcomes.</point></li>
<li><point>Identify market trends, competitive insights, and product improvement opportunities, advocating for local priorities within the broader organization.</point></li>
<li><point>Ensure succession planning, team development, and long-term operational sustainability within the market.</point></li>
</ul>
<p></bulletpoints><br></gh-responsibilities></p>
<p><gh-requirements><br><title>About you:</title></p>
<p><bulletpoints></p>
<ul>
<li><point>You have 6+ years of experience in operations, strategy, consulting, mobility, or a similar fast-paced environment.</point></li>
<li><point>You have proven experience leading and developing high-performing teams.</point></li>
<li><point>You are highly analytical and comfortable using data to drive strategic decision-making.</point></li>
<li><point>You have strong project management skills and experience leading cross-functional initiatives.</point></li>
<li><point>You are an excellent communicator in both Greek and English and a strong relationship builder with strong negotiation skills.</point></li>
<li><point>You demonstrate strong ownership, independence, and the ability to work towards ambitious goals.</point></li>
<li><point>You are humble, self-aware, and committed to continuous self-improvement as a leader.</point></li>
<li><point>You have strong business acumen and a deep understanding of marketplace dynamics.</point></li>
</ul>
<p></bulletpoints></p>
<p><text></p>
<p>Experience is important, but what truly sets you apart is your drive, integrity, and leadership mindset. Even if you don’t meet every requirement, we encourage you to apply.</p>
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<p><gh-perks><br><title>Why you’ll love it here:</title></p>
<p><bulletpoints></p>
<ul>
<li><point>Play a key role in shaping the future of mobility in your market.</point></li>
<li><point>Lead high-impact initiatives that directly influence thousands of drivers and riders.</point></li>
<li><point>Collaborate with talented colleagues in a fast-moving, data-driven environment.</point></li>
<li><point>Accelerate your leadership growth with unique career development opportunities.</point></li>
<li><point>Receive a competitive compensation package aligned with your impact.</point></li>
</ul>
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<p><text>*Some perks may differ depending on your location.</text><br></gh-perks></p><div class="content-conclusion"><p>#LI-Hybrid</p></div>
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