Senior Operations Manager

Bolt Technology

Dar es Salaam3mo ago

Seniority: Senior

About the role

<gh-intro> <text> We’re looking for a strategic, analytical, and solutions-driven Senior Operations Manager to lead Driver Engagement, Marketplace Efficiency, Rider Growth, and Platform Safety in Tanzania. This role is central to the success of our local operations — from supply retention to rider lifecycle, platform safety, and expansion. You will own mission-critical KPIs and drive initiatives that scale our marketplace and ensure a safe, compliant, and high-performing ecosystem.   </text> </gh-intro> <gh-about-us> <title>About us</title> <text> With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people. We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or disability. Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission! </text> </gh-about-us> <gh-role-detail> <title>About the role</title> <text> Your role will have a direct and tangible impact on local operations that you can see in real-time. If you’re ready to take full ownership of your work, disrupt the marketplace, and shape movement patterns in the urban landscape - here’s your chance! You will be leading the local operations team and working closely with other cross-functional/HQ stakeholders to support our mission to make cities more sustainable, accessible and affordable. </text> </gh-role-detail> <gh-responsibilities> <title>Main tasks and responsibilities:</title> <bulletpoints> <ul> <li><point>Driver Engagement, Retention & Growth: Lead driver engagement strategies to build an active, high-quality supply base; optimize onboarding, activation, and reactivation to achieve >90% MoM retention; and launch reward, support, and data-driven programs to improve performance, loyalty, and reduce churn.</point></li> <li><point>Marketplace Performance & Unit Economics: Maximize Finished Rides while ensuring alignment with Payback and IRR targets; continuously monitor marketplace health and implement initiatives that improve efficiency and outcomes.</point></li> <li><point>City-Level Operations & Execution: Own city-level performance by identifying blockers, defining solutions, and executing city-specific strategies in collaboration with cross-functional teams.</point></li> <li><point>Supply–Demand Optimization: Optimize the balance between supply and demand to reduce cancellations, improve ETAs, and enhance overall marketplace reliability and quality.</point></li> <li><point>Rider Growth & Experience: Drive growth in active riders and rides per user, improve rider retention and LTV through targeted engagement, category expansion, and close partnership with Marketing on demand-side campaigns.</point></li> <li><point>Risk, Safety & Compliance: Lead safety initiatives in collaboration with government, LATRA, and law enforcement; ensure compliance with local laws and policies including tax reporting; and mitigate risks by maintaining marketplace quality and trip authenticity.</point> </li> </ul> </bulletpoints> </gh-responsibilities>   <gh-requirements> <title>About you:</title> <bulletpoints> <ul> <li><point>Experience: 9+ years in operations, mobility, marketplace platforms, or logistics.</point></li> <li><point>Leadership: Proven track record leading large-scale operational or marketplace functions.</point></li> <li><point>Data-Driven: Strong analytical mindset with expert-level Excel or Google Sheets skills.</point></li> <li><point>Execution-Oriented: Strategic thinker who can drive measurable outcomes.</point></li> <li><point>Communication: Excellent verbal and written communication in English (Swahili a plus).</point></li> <li><point>Adaptable: Comfortable working in a fast-paced, evolving environment.</point></li> <li><point>Customer-Focused: Passion for improving the experience of both riders and drivers.</point></li> </ul>   </bulletpoints> </gh-requirements> </bulletpoints> <text> Experience is great, but what we really look for is drive, intelligence, and integrity. Even if you don’t tick every box, please consider applying. </text> </gh-requirements> <gh-perks> <title>Why you’ll love it here:</title> <bulletpoints> <ul> <li> <point>Play a direct role in shaping the future of mobility.</point> </li> <li> <point>Impact millions of customers and partners in 600+ cities across 50 countries.</point> </li> <li> <point>Work in fast-moving autonomous teams with some of the smartest people in the world. </point> </li> <li> <point>Accelerate your professional growth with unique career opportunities.</point> </li> <li> <point>Get a rewarding salary and stock option package that lets you focus on doing your best work.</point> </li> <li> <point>Enjoy the flexibility of working in a hybrid mode with a minimum of 2 days in the office each week to foster strong connections and teamwork..</point> </li> <li> <point>Take care of your physical and mental health with our wellness perks.</point> </li> </ul> </bulletpoints> <text>*Some perks may differ depending on your location.</text> </gh-perks><div class="content-conclusion">#LI-Hybrid</div>

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