Operations Manager

Key Responsibilities

• Oversee all warehouse activities, including receiving, storage, picking, packing, and shipping, to ensure timely and accurate order fulfillment and meet customer service level agreements.
• Develop and implement operational policies, procedures, and systems to improve efficiency, minimize errors, and maximize productivity.
• Coordinate with various departments to ensure seamless workflow and effective communication.
• Monitor inventory levels and control stock movements, while ensuring accuracy and compliance with inventory management protocols.
• Lead, mentor, and train warehouse staff, providing guidance, performance feedback, and support to foster a culture of teamwork and accountability, as well as hire, perform disciplinary actions, and dismiss as appropriate.
• Maintain a safe and clean working environment, enforcing safety regulations and conducting regular inspections to identify hazards and implement corrective actions.
• Track and analyze key account metrics, such as client satisfaction, usage patterns, and revenue growth, to assess performance and identify areas for improvement.
• Stay informed about industry trends, competitor activities, and market developments to anticipate client needs and provide strategic guidance.
• Develop and implement continuous quality improvement initiatives.
• Build and maintain relationships with vendors and suppliers. Manage supplier performance.

Job Qualifications

• High School Diploma

• Bachelor’s degree in supply chain management, Logistics, Business Administration, or a related field; or certification is a plus.

• Two plus years’ experience in warehouse operations management, preferably in a distribution or logistics environment. 

• Experience with ERP systems.
• Experience with ISO or other formal quality systems.
• Experience in Lean Manufacturing.

• Strong leadership skills with the ability to motivate and inspire teams to achieve goals and drive continuous improvement.
• Excellent organizational and problem-solving abilities, with diligence and an initiative-taking approach to addressing issues.
• Solid understanding of warehouse management principles, inventory control techniques, and best practices in logistics and distribution.
• Proficiency in warehouse management software (WMS) and Microsoft Office Suite.
• Ability to read, write, and speak English.
• Excellent communication skills, both verbal and written, with the ability to effectively interact with stakeholders at all levels.
• Ability to thrive in a fast-paced, deadline-driven environment and manage competing priorities effectively.

• Knowledge of Group O client portfolio industries and relevant market trends is a plus.

• Ability to lift fifty pounds, and bend, stand, walk, and lift for extended periods.

Benefits

• Medical, Dental, Vision, and Life Insurance
• Flexible Spending Accounts (Medical and Dependent Care)
• 401(k) Plan with Company Match
• Generous Paid Time Off
• 10.5 Paid Holidays
• Career Development Opportunities