Operations Manager

Ipsos is one of the world’s largest research companies and currently the only one primarily managed by researchers, ranking as a #1 full-service research organization for four consecutive years. With over 75 different data-driven solutions, and presence in 90 markets, Ipsos brings together research, implementation, methodological, and subject-matter experts from around the world, combining thematic and technical experts to deliver top-quality research and insights. Simply speaking, we help the biggest companies solve some of their biggest problems, serving more than 5000 clients across the globe by providing research, data, and insights on their target markets. And we are proud of our continuous efforts in making Ipsos the best place to work!

Key Responsibilities:

• Develops and implement strategic initiatives in order to improve operational processes, aligned to the SSA Operations strategy
• Overall responsibility for quality, timeliness, and profitability of data collection in the Research Division
• Oversees the rollout and full implementation of relevant global processes within operations
• Manages the Field, CATI, Coding, and Quality Control teams to ensure delivery of KPIs
• Ensures teams are suitably resources with skilled staff, and with appropriate training
• Monitor financial KPIs to ensure meeting (or beating) budgets set
• Provide guidance on how to improve performance versus budget by  adopting efficiency initiatives including software and technology
• Act as a trouble-shooter in dealing with particular project issues and  problems
• Adheres to policies and procedures, acting as an advocate  throughout the Operations teams
• Provides support and guidance to Managers’ teams in capacity and  resource planning
• Establish technical standards and ensure adherence to them for  company operations

Knowledge and Skills:

• Experience in research and specifically in an Operations environment
• 3 – 4 years of hands-on experience on the operational side of Market and Social Research, preferably in full-time positions
• Decisive in nature with the ability to make tough decisions within difficult situations and circumstances
• Excellent team player with a collaborative style of  communicating and leading with ability to make decisions
• Exceptional interpersonal and people skills to work with different types of people
• A solution-oriented person who is able to come up with creative and positive ideas to drive the teams and operations  forward
• Considerable ability to manage and coordinate functions of various departments
• Strong commercial acumen