Operations Manager

Lead the operations of a high-performing fire protection business where quality, safety, and pride in workmanship come first

Location: Auckland, Mount Eden
Reporting to: Managing Director
Type: Full-time, Permanent

About the Role

This is a hands-on leadership role at the centre of how we deliver fire alarm and sprinkler projects across Auckland. You’ll take full ownership of planning, resourcing, and delivering work across installation, service, and maintenance, ensuring every job is completed safely, on time, and to a high standard. You’ll lead field teams, coordinate multiple projects, and be accountable for overall performance across delivery. This is not a desk-only role, you’ll be in the field when needed and actively driving standards every day.

What You’ll Be Doing

· Lead day-to-day delivery across field teams

· Plan, schedule, and coordinate workloads

· Ensure jobs are delivered on time, within scope, and budget

· Oversee project delivery, tracking, and close-out

· Manage job costing, reporting, and performance

· Ensure compliance, certification, and documentation are completed

· Support, lead, and develop technicians and supervisors

· Conduct site visits, inspections, and quality checks

· Maintain strong client relationships and manage escalations

· Drive safety, quality, and accountability across all work

· Monitor job costs, margins, and operational performance

· Report on operational performance to senior leadership

What Success Looks Like

· Jobs delivered on time and to a high standard

· Strong, capable field teams performing consistently

· Safe, compliant, high-quality workmanship across all sites

· Tight control of job costs and performance

· Strong client relationships and repeat work

· A well-run, structured, accountable delivery environment

About You

You are an experienced operations leader who thrives in a fast-moving trade environment. You take ownership, stay calm under pressure, and know how to get the best out of field teams.

You bring:

· 5+ years’ experience in operations management ideally from fire protection or adjacent industry

· Strong knowledge of fire alarm and sprinkler systems

· Experience leading field-based teams and multiple projects

· Strong commercial awareness (costing, budgeting, efficiency)

· Clear, confident leadership style

· Highly organised and structured approach

· Strong focus on safety, compliance, and quality

Why Join Zion Fire

At Zion Fire, we don’t cut corners, we take pride in doing things properly.

We’re a tight-knit, high-performing team that values workmanship, accountability, and looking after our people. There’s no corporate fluff here, just solid work, strong systems, and a business that backs its team to deliver.

If you want real ownership, real responsibility, and the chance to genuinely run operations (not just manage tasks), this is your role.