Operations Manager (m/f/d)

<p style="text-align: center;"><img style="max-width: 100%;" src="https://assets.ruby-hotels.com/Ruby-PC/Hotel-Header/01.jpg" alt="" width="100%"><br><span style="color: rgb(0, 0, 0);"><span style="font-size: 10pt;"><strong>At Ruby, your personality really matters, your time really matters, and we strongly believe we groove way better </strong></span><span style="font-size: 10pt;"><strong>together. At Ruby, we keep breaking new ground.</strong></span></span></p> <p style="text-align: left;"><span style="color: rgb(0, 0, 0); font-size: 10pt;">Hey Sunshine,</span></p> <p class="text-element-body_text" style="text-align: justify;"><span style="font-size: 10pt; color: rgb(0, 0, 0);">You think travelling is more than just the next summer holiday, but the&nbsp;<strong>feeling of being at home anywhere in the world</strong>? That your workplace should be a place with&nbsp;<strong>personality and soul</strong>, where new ideas come to life? Then you are the missing olive in our Martini, the missing melody in our music and the heartbeat of our <a href="https://www.ruby-hotels.com/en/destinations/amsterdam/ruby-emma" target="_blank"><strong><span style="color: rgb(0, 0, 0);">Ruby Emma</span></strong></a>.</span></p> <p style="text-align: justify;"><span style="font-size: 10pt; color: rgb(0, 0, 0);">Our Ruby Emma, with her 291 rooms, is located in the idyllic and energetic Amstelkwatiert, one of the newest neighborhoods in Amsterdam. Due to location it's not only just a stone's throw away from the trendy De Pijp district with its numerous bars and restaurants, it also only takes a five-minute stroll from the banks of the Amstel and pretty Park Somerlust. Taking our lead from the mariners who tacked their sails to harness the wind on the river’s tight turns, Emma’s all about using the power of nature and green energy runs through Emma’s veins.</span></p> <p class="text-element-body_text"><span style="color: rgb(0, 0, 0); font-family: helvetica, arial, sans-serif; font-size: 10pt;">We are a fast-growing hospitality group with existing hotels and workspaces in some of&nbsp;<strong>Europe's most exciting locations</strong>&nbsp;and many more projects under construction. We&nbsp;<strong>break new ground</strong>&nbsp;with our&nbsp;<strong>Lean Luxury philosophy</strong>, creating a contemporary and affordable form of luxury.</span></p> <p class="text-element-body_text" style="text-align: center;"><span style="color: rgb(0, 0, 0); font-size: 10pt;"><strong>Join us and make it your own story<br></strong></span></p> <p class="text-element-body_text" style="text-align: left;"><span style="font-size: 10pt;"><span style="color: rgb(204, 0, 49);"><strong>Trust us, you won't get bored, as you:&nbsp;</strong></span></span></p> <ul> <li style="text-align: justify; color: rgb(0, 0, 0); font-size: 10pt;"><span style="color: rgb(0, 0, 0); font-size: 10pt;">lead your team on eye level, fostering both professional and personal development through coaching and regular feedback sessions, while creating a positive team atmosphere as a role model </span></li> <li style="text-align: justify; color: rgb(0, 0, 0); font-size: 10pt;"><span style="color: rgb(0, 0, 0); font-size: 10pt;">ensure effective duty and holiday schedules as well as smooth work processes, like to think ‘out of the box’ and critically questioning existing processes</span></li> <li style="text-align: justify; color: rgb(0, 0, 0); font-size: 10pt;"><span style="color: rgb(0, 0, 0); font-size: 10pt;">take charge of daily operations, roll up your sleeves and actively join in, lead briefings, and demonstrate what exceptional service truly means</span></li> <li style="text-align: justify; color: rgb(0, 0, 0); font-size: 10pt;"><span style="color: rgb(0, 0, 0); font-size: 10pt;">live the Ruby Spirit and take care of the execution of our internal styles and quality standards</span></li> <li style="text-align: justify; color: rgb(0, 0, 0); font-size: 10pt;"><span style="color: rgb(0, 0, 0); font-size: 10pt;">support your Hotel Manager in recruiting the best talents and thus build a strong team</span></li> <li style="text-align: justify; color: rgb(0, 0, 0); font-size: 10pt;"><span style="color: rgb(0, 0, 0); font-size: 10pt;">handle monthly closings, inventories, invoice control, payroll preparations, and regular orders for F&amp;B and operating supplies (SOE)</span></li> <li style="text-align: justify; color: rgb(0, 0, 0); font-size: 10pt;"><span style="color: rgb(0, 0, 0); font-size: 10pt;">ensure that everything is in order and monitor compliance with HACCP, occupational safety, fire protection, other legal regulations</span></li> <li style="text-align: justify; color: rgb(0, 0, 0); font-size: 10pt;"><span style="color: rgb(0, 0, 0); font-size: 10pt;">ensure that our guests feel completely at home and are willing to revisit by collecting, analysing and responding to guest feedback, concerns or complaints and finding creative and charming solutions</span></li> </ul> <p><span style="font-size: 10pt;"><span style="color: rgb(204, 0, 49);"><strong>We've been waiting for you, since you have/are:</strong></span></span></p> <ul> <li style="font-size: 10pt; text-align: justify; color: rgb(0, 0, 0);"><span style="font-size: 10pt; color: rgb(0, 0, 0);">completed professional training in the hotel industry and/or hold a degree in hospitality or business administration</span></li> <li style="font-size: 10pt; text-align: justify; color: rgb(0, 0, 0);"><span style="font-size: 10pt; color: rgb(0, 0, 0);">experience in an operational leadership role or a similar position in lifestyle hospitality or gastronomy</span></li> <li style="font-size: 10pt; text-align: justify; color: rgb(0, 0, 0);"><span style="font-size: 10pt; color: rgb(0, 0, 0);">good knowledge of POS, PMS, and business management.</span></li> <li style="font-size: 10pt; text-align: justify; color: rgb(0, 0, 0);"><span style="font-size: 10pt; color: rgb(0, 0, 0);">a motivating and charismatic leader and with your authentic and loyal nature both team lead and team player</span></li> <li style="font-size: 10pt; text-align: justify; color: rgb(0, 0, 0);"><span style="font-size: 10pt; color: rgb(0, 0, 0);">a warm and welcoming personality and your communication skills allow you to shine in every interaction</span></li> <li style="font-size: 10pt; text-align: justify; color: rgb(0, 0, 0);"><span style="font-size: 10pt; color: rgb(0, 0, 0);">a knack for charming guests, with a hands-on mentality to match</span></li> <li style="font-size: 10pt; text-align: justify; color: rgb(0, 0, 0);"><span style="font-size: 10pt; color: rgb(0, 0, 0);">fluent in Dutch and English</span></li> </ul> <p><span style="font-size: 10pt; color: rgb(0, 0, 0);"><br><br></span></p> <p style="text-align: center;"><span style="font-size: 10pt; color: rgb(204, 0, 49);"><strong>What's in for you? That's how we groove:</strong></span></p> <p style="text-align: center;">&nbsp;</p> <table style="border-collapse: collapse; width: 100%; height: auto; border-width: 0px; border-style: none; margin-left: auto; margin-right: auto;" border="1"> <tbody> <tr style="height: 182.641px;"> <td style="text-align: left; height: 182.641px; border-width: 0px; padding: 1px; width: 432.797px; line-height: 1.2;"> <p style="text-align: center;"><span style="font-size: 10pt; color: rgb(0, 0, 0);"><span style="color: rgb(204, 0, 49);"><a style="color: rgb(204, 0, 49);" href="https://open.spotify.com/intl-de/track/0VhhaYztcRWc7PEjJCjr1g" target="_blank"><strong>Ruby, Ruby, Ruby</strong></a></span></span></p> <ul> <li class="text-element-body_text" style="font-size: 10pt; color: rgb(0, 0, 0);"><span style="font-size: 10pt; color: rgb(0, 0, 0);">your style, your smile, your ideas – bring your personality to work. Maybe even with a new tattoo, piercing or hair colour on us?</span></li> <li class="text-element-body_text" style="font-size: 10pt; color: rgb(0, 0, 0);"><span style="font-size: 10pt; color: rgb(0, 0, 0);">better together – at work, during team events or just because it’s Monday 😉<br><br></span></li> </ul> </td> <td style="text-align: left; height: 182.641px; border-width: 0px; padding: 1px; width: 413.203px; line-height: 1.2;"> <p style="text-align: center;"><span style="color: rgb(0, 0, 0); font-size: 10pt;"><span style="color: rgb(204, 0, 49);"><a style="color: rgb(204, 0, 49);" href="https://open.spotify.com/intl-de/track/3lrNq7iGL5r3KS93YiKAbC" target="_blank"><strong>'Cause I'm having a good time</strong></a></span></span></p> <ul> <li><span style="color: rgb(0, 0, 0); font-size: 10pt;">sip, snack, repeat - with your Ruby F&amp;B-Credit</span></li> <li style="color: rgb(0, 0, 0); font-size: 10pt; font-family: helvetica, arial, sans-serif;"><span style="color: rgb(0, 0, 0); font-size: 10pt; font-family: helvetica, arial, sans-serif;">no more excuses – we support your sports program</span></li> <li style="color: rgb(0, 0, 0); font-size: 10pt; font-family: helvetica, arial, sans-serif;"><span style="color: rgb(0, 0, 0); font-size: 10pt; font-family: helvetica, arial, sans-serif;">LEGEN...wait for it...DARY staff rates - for you and your travel buddy</span></li> </ul> </td> </tr> <tr style="height: 206.125px;"> <td style="height: 206.125px; border-width: 0px; padding: 1px; width: 432.797px; line-height: 1.2;"> <p style="text-align: center;"><span style="color: rgb(0, 0, 0); font-size: 10pt;"><span style="color: rgb(204, 0, 49);"><strong><a style="color: rgb(204, 0, 49);" href="https://open.spotify.com/intl-de/track/7tqhbajSfrz2F7E1Z75ASX">Money, Money, Money</a></strong></span></span></p> <ul> <li class="text-element-body_text" style="font-size: 10pt; color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); font-size: 10pt;">no matter how you get to work – a mobility allowance comes on top</span></li> <li class="text-element-body_text" style="font-size: 10pt; color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); font-size: 10pt;">take it to the next level – secure yourself some extra cash through talent scouting, positive reviews and an individual bonus agreement<br><br></span></li> </ul> </td> <td style="height: 206.125px; border-width: 0px; padding: 1px; width: 413.203px; line-height: 1.2;"> <p style="text-align: center;"><span style="font-size: 10pt; color: rgb(0, 0, 0);"><span style="color: rgb(204, 0, 49);"><strong><span style="color: rgb(204, 0, 49);"><a style="color: rgb(204, 0, 49);" href="https://open.spotify.com/intl-de/track/7tqhbajSfrz2F7E1Z75ASX">Ain't no mountain high enough</a></span></strong></span></span></p> <ul> <li class="text-element-body_text" style="font-size: 10pt; color: rgb(0, 0, 0);"><span style="font-size: 10pt; color: rgb(0, 0, 0);">level up your game – trainings, coaching, and mentoring, you get the chance to grow, just like Ruby does</span></li> <li class="text-element-body_text" style="font-size: 10pt; color: rgb(0, 0, 0);"><span style="font-size: 10pt; color: rgb(0, 0, 0);">innovation is part of our DNA – Lean Luxury, paperless, cashless, … you name it</span></li> </ul> <p>&nbsp;</p> </td> </tr> </tbody> </table> <p style="text-align: center;">&nbsp;</p> <div class="text-element editable-element editable-text-element" data-v-fd08594a=""> <p class="text-element-body_text"><span style="font-size: 10pt; color: rgb(0, 0, 0);"><strong>Where have you been so long?</strong></span></p> <p class="text-element-body_text"><span style="font-size: 10pt;"><span style="color: rgb(0, 0, 0);">Whether you’re a&nbsp;<strong>social butterfly</strong>&nbsp;with a flair for cocktail-shaking, a creative soul with an eye for design, or a pro at planning and&nbsp;<strong>behind-the-scenes magic</strong>&nbsp;- there’s a place for you at Ruby. We’re always looking for&nbsp;<strong>friendly faces</strong>&nbsp;and&nbsp;<strong>passionate team players</strong>.&nbsp;</span></span></p> <div class="text-element editable-element editable-text-element" data-v-fd08594a=""> <div> <p class="text-element-body_text"><span style="font-size: 10pt; color: rgb(0, 0, 0);">Not perfect CVs, but&nbsp;<strong>great personalities</strong>, who’ll help us create hotels and workspaces with&nbsp;<strong>character and soul</strong>. So, whatever makes you tick, join us and start your Ruby story.<br><br></span></p> </div> </div> <div class="text-element editable-element editable-text-element" data-v-fd08594a=""> <div> <p class="text-element-body_text"><span style="font-size: 10pt; color: rgb(0, 0, 0);"><strong>Diversity, Equity &amp; Inclusion</strong></span></p> <p class="text-element-body_text"><span style="color: rgb(0, 0, 0);"><span style="font-size: 10pt;">We believe that...<br></span><span style="font-size: 10pt;">...you can love whoever you want to<br></span><span style="font-size: 10pt;">...you should decide for yourself whether and with which pronouns you would like to be addressed<br></span><span style="font-size: 10pt;">...you can be proud of your heritage and culture<br></span><span style="font-size: 10pt;">...you don't have to justify your religion or world view<br></span><span style="font-size: 10pt;">...you are good, just as you are and make our team and Ruby's diversity unique</span></span></p> <p class="text-element-body_text"><span style="color: rgb(0, 0, 0);"><span style="font-size: 10pt;">We can't deal with: isms<br></span><span style="font-size: 10pt;">Racism, sexism, heterosexism, antisemitism, and such kind of isms are not tolerated here.<br><br></span></span></p> </div> </div> </div> <p style="text-align: center;">&nbsp;</p> <p class="text-element-body_text" style="text-align: center;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt; color: rgb(0, 0, 0);">If you want to know what to expect, listen to&nbsp;<strong>Ang from our Cluster in London</strong>. You can find even more&nbsp;<strong>Ruby Stories</strong>&nbsp;here:</span></p> <p class="text-element-body_text" style="text-align: center;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt; color: rgb(0, 0, 0);"><a style="color: rgb(0, 0, 0);" href="https://www.ruby-hotels.com/en/career/stories" target="_top">www.ruby-hotels.com/stories</a></span></p> <p style="text-align: center;">&nbsp;</p> <p><iframe src="https://www.youtube.com/embed/fpDqlb9naAU?si=TTyuYi3CxUBur-iv" width="100%" height="350"></iframe></p><div class="content-conclusion"><div class="text-element"> <div> <h3 class="text-element-header_text-3" style="text-align: center;"><span style="font-size: 10pt; color: rgb(204, 0, 49);">Get to know our People &amp; Culture Team</span></h3> </div> </div> <div class="text-element"> <p class="text-element-body_text" style="text-align: center;"><span style="font-size: 10pt; color: rgb(0, 0, 0);">Any questions about our pitch? Then contact us at <a style="color: rgb(0, 0, 0);" href="mailto:jobs@ruby-hotels.com" target="_top">jobs@ruby-hotels.com</a>&nbsp;or +49 89 125 095 220.</span></p> <p class="text-element-body_text" style="text-align: center;"><span style="font-size: 10pt; color: rgb(0, 0, 0);">Your Ruby Recruitment Team</span></p> <p class="text-element-body_text" style="text-align: center;"><img src="https://assets.ruby-hotels.com/Ruby-PC/PC-Team/PC-gro%C3%9F.jpg" alt="" width="100%" style="max-width: 100%;"></p> </div> <p>&nbsp;</p> <p style="text-align: center;">&nbsp;</p></div>