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- Employment
- Permanent Full Time
About the role
Key Responsibilities
- Assisting in the delivery of the financial budget - analysis of monthly performance and preparation of forecasting to support achievement of the budget
- Project Management/Growth of client(s)
- Ensuring the unit delivers excellent client care and quality to our Clients, achieving both Client driven and internal KPI’s
- Attaining the people metrics for their sub-unit – supporting internal career development and progression
- Financial performance
- Profitability
- Capacity Planning
- Quality, including delivering against SLAs and KPI's
- Excellent client care
- Build and maintain a strong relationship with all key stakeholders
- Setting and measuring at regular intervals - the unit, team and individual KPI targets (client and internal)
- Delivering a consistent and regular communication line with the Business Unit
- Director along with other key stakeholders
- Ensuring there are regular team meetings, 1-2-1s, performance reviews and performance development discussions taking place.
- Delivering an environment where high morale and engagement exists where team members are encouraged to participate in improving morale and where success is celebrated as a team
- Regularly review processes to ensure continuous improvement
Skills, Knowledge and Expertise
Benefits
- Davies Incentive Plan
- 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
- Family Cover Private Medical Insurance (Bupa)
- Simply Health Care Cash Plan
- WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
- Death in Service
- Critical Illness Cover
- PHI/Income Protection (Private health insurance)
- Pension Contribution based 5% Employee / 3% Employer
- Employee Resource Groups
- Employee Volunteering Programme
- Cycle to Work Scheme*
- Tech Scheme*
- Season Ticket Loan*
- Gym Flex*
- Access to Online Discount Sites
- Discounted Gourmet Society Membership
- Discounted Tickets for Merlin Attractions nationwide
- Discounts at local retail outlets
Perks & benefits
- Medical Insurance
- Mental Wellness Budget
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