Operations & Patient Services Lead

Actual Talent is a talent acquisition consultancy that offers Executive Search, RPO and Talent Solutions.

Our purpose is to drive the growth and fulfillment of individuals and organizations. We facilitate individuals in finding inspiring opportunities and help organizations discover professionals who will take them to the next level. We do this through talent acquisition and development solutions that focus on people, diversity and inclusion, innovation, and cutting-edge technology.

About the client:

We are working with a leading European specialty pharmaceutical company focused on the treatment of central nervous system disorders (CNS) currently seeking a Operations & Patient Services Lead. The position is based in Barcelona and offers a hybrid work model.

Job description:

Reporting to the Corporate Head of Supply and dotted to MedTech Business Unit, this role offers a unique opportunity to design, implement, and manage end‑to‑end operational processes for Neuraxpharm innovative device‑plus‑software solutions. You will lead order‑to‑cash workflows, patient support operations, partner governance, logistics performance, operational compliance, and the set‑up of new MedTech programs.

• Degree in Engineering, Supply Chain, Life Sciences or similar.

• 5+ years of experience in Operations/Supply within Medical Devices or regulated healthcare environments, including NPI and operational management.

• Experience designing order to cash and patient workflow processes with IT. Strong experience in partner governance (CMOs, 3PLs, BPOs).

• Understanding of MDR operational implications and GDPR for patient data.

• Proficiency in ERP/CRM systems (SAP/Oracle/NetSuite; Salesforce/Dynamics is a plus).

• Strong analytical skills and experience creating dashboards (Excel / Power BI).

• Experience with Patient Support Programs or equivalent service models.

• Excellent project management skills and a continuous‑improvement mindset.

• Fluent English; ability to collaborate across geographies in multicultural settings.

• Availability to travel up to ~20%.

What we offer:

• Individual Professional development in a leading European pharmaceutical company with an ambitious international growth strategy.

• Attractive remuneration according to the experience and skills provided.

• An inspiring leadership team that drives performance.

• An inclusive culture promoting diversity across the teams that will inspire you every day with a passionate, dynamic, a result focused and an expert & excellent team!