Operations Specialist

<p>&lt;gh-intro&gt;<br>&lt;text&gt;</p> <p>We are looking for an Operations Specialist to join our Vehicle Team. You'll be responsible for exploring, launching and scaling new initiatives that will have a strong impact on urban mobility and the way millions of people are moving in cities. As an Operations Specialist you will have a direct and tangible impact on local operations that you can see in real-time. If you’re ready to take full ownership of your work, disrupt the marketplace, and shape movement patterns in the urban landscape - here’s your chance!</p> <p>&lt;/text&gt;<br>&lt;/gh-intro&gt;</p> <p>&lt;gh-about-us&gt;<br>&lt;title&gt;<strong>About us</strong>&lt;/title&gt;</p> <p>&lt;text&gt;</p> <p>With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.</p> <p>We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability.</p> <p>Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!</p> <p>&lt;/text&gt;</p> <p>&lt;/gh-about-us&gt;<br><br>&lt;gh-role-detail&gt;</p> <p>&lt;title&gt;<strong>About the role</strong>&lt;/title&gt;</p> <p>&lt;text&gt;</p> <p>In this role, you will drive business growth on both the supply and demand side through our vehicle-related programs and incentives. You will play a key role in one of Bolt's largest operational initiatives — the Branded Cars program — contributing to its performance, operational excellence, and continued scaling.</p> <p>This is a hands-on, operational role. You will own the full acquisition process end-to-end: you know how to read a funnel and act on indicators immediately, and you're just as comfortable analysing performance data as you are having a conversation with a driver on the ground to understand their perspective of the program.</p> <p>&lt;/text&gt;<br>&lt;/gh-role-detail&gt;</p> <p>&lt;gh-responsibilities&gt;</p> <p>&lt;title&gt;<strong>Main tasks and responsibilities:</strong>&lt;/title&gt;</p> <p>&lt;bulletpoints&gt;</p> <ul> <li>&lt;point&gt;<strong>Funnel ownership</strong> — Monitor and analyse the acquisition funnel in real time; identify conversion drop-offs and take immediate, decisive action to address them. You don't wait to be told where the problem is.&lt;/point&gt;</li> <li>&lt;point&gt;<strong>Processes and tools</strong> — Build and continuously improve the operational infrastructure that underpins the program: lead acquisition, tracking, conversion workflows, and performance reporting.&lt;/point&gt;</li> <li>&lt;point&gt;<strong>Field engagement</strong> — Engage directly with drivers — in person where necessary — to understand friction points, gather ground-level insight, and act as a credible, persuasive ambassador for the program. You're able to get a driver across the line just through your interpersonal skills.&lt;/point&gt;</li> <li>&lt;point&gt;<strong>Partner management</strong> — Cultivate close, trust-based relationships with external partners; act as their primary operational point of contact and ensure delivery on both sides. You follow through, and partners know it.&lt;/point&gt;</li> <li>&lt;point&gt;<strong>Team oversight</strong> — Manage outsourced teams, set productivity and performance indicators, and regularly evaluate their effectiveness in supporting acquisition targets.&lt;/point&gt;</li> <li>&lt;point&gt;<strong>Driver value proposition</strong> — Support the development of strategies to strengthen what we offer drivers and improve retention.&lt;/point&gt;</li> <li>&lt;point&gt;<strong>Performance and KPIs</strong> — Set up and monitor the KPIs that matter; proactively surface opportunities and flag risks before they become problems.&lt;/point&gt;</li> <li>&lt;point&gt;<strong>Competitive intelligence</strong> — Collect benchmark data and monitor competitor activity to ensure our earnings and offering remain compelling in the market..&lt;/point&gt;</li> </ul> <p>&lt;/bulletpoints&gt;</p> <p>&lt;/gh-responsibilities&gt;</p> <p>&nbsp;</p> <p>&lt;gh-requirements&gt;</p> <p>&lt;title&gt;<strong>About you:</strong>&lt;/title&gt;</p> <p>&lt;bulletpoints&gt;</p> <ul> <li>&lt;point&gt;<strong>2–3 years of experience in an operations role </strong>— ideally one where you've had to operate at both a strategic and ground level.&lt;/point&gt;</li> <li>&lt;point&gt;<strong>Fluent in French and English</strong>; a natural communicator who can adapt your style whether you're presenting data to a central team or convincing a sceptical driver to sign up in one of our hubs.&lt;/point&gt;</li> <li>&lt;point&gt;<strong>Strong analytical skills</strong> and confidence working with Google Suite.&lt;/point&gt;</li> <li>&lt;point&gt;<strong>Street-smart and proactive</strong>: you don't need a playbook for every situation. When something isn't working, you figure it out and move.&lt;/point&gt;</li> <li>&lt;point&gt;<strong>Ownership mindset</strong>: you hold yourself accountable to results, not just activity.&lt;/point&gt;</li> <li>&lt;point&gt;<strong>Hands-on by default</strong>: no task is beneath you if it moves the needle.&lt;/point&gt;</li> </ul> <p>&lt;/bulletpoints&gt;</p> <p>&lt;text&gt;</p> <p>Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!<br>&lt;/text&gt;<br>&lt;/gh-requirements&gt;<br><br></p> <p>&lt;gh-perks&gt;</p> <p>&lt;title&gt;<strong>Why you’ll love it here:</strong>&lt;/title&gt;</p> <p>&lt;bulletpoints&gt;</p> <ul> <li>&lt;point&gt;Play a direct role in shaping the future of mobility.&lt;/point&gt;</li> <li>&lt;point&gt;Impact millions of customers and partners in 600+ cities across 50+ countries.&lt;/point&gt;</li> <li>&lt;point&gt;Work in fast-moving autonomous teams with some of the smartest people in the world.&lt;/point&gt;</li> <li>&lt;point&gt;Accelerate your professional growth with unique career opportunities.&lt;/point&gt;</li> <li>&lt;point&gt;Get a rewarding salary and stock option package that lets you focus on doing your best work.&lt;/point&gt;</li> <li>&lt;point&gt;Enjoy the flexibility of working in a hybrid mode with 3 days in the office each week to foster strong connections and teamwork.&lt;/point&gt;</li> <li>&lt;point&gt;Take care of your physical and mental health with our wellness perks.&lt;/point&gt;</li> </ul> <p>&lt;/bulletpoints&gt;<br>&lt;text&gt;*<em>Some perks may differ depending on your location and role.</em>&lt;/text&gt;<br>&lt;/gh-perks&gt;</p><div class="content-conclusion"><p>#LI-Hybrid</p></div>