Operations Specialist, Driver Early-Life Engagement

<p>&lt;gh-intro&gt;<br>&lt;text&gt;</p> <p>We are looking for an <strong>Operations Specialist - Driver Early-Life Engagement</strong> to join the Local Operations team. In this role, you will be responsible for optimizing the driver journey from registration through their first 30 days on the platform. You will play a key role in improving registration and activation speed, increasing conversion rates, and maximizing driver engagement and retention during the most critical stages of the lifecycle.</p> <p>&lt;/text&gt;<br>&lt;/gh-intro&gt;</p> <p>&lt;gh-about-us&gt;<br>&lt;title&gt;<strong>About us</strong>&lt;/title&gt;</p> <p>&lt;text&gt;</p> <p>With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.</p> <p>We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability.</p> <p>Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!</p> <p>&lt;/text&gt;</p> <p>&lt;/gh-about-us&gt;<br><br>&lt;gh-role-detail&gt;</p> <p>&lt;title&gt;<strong>About the role</strong>&lt;/title&gt;</p> <p>&lt;text&gt;</p> <p>You will be responsible for the efficiency and quality of all operations related to driver registration, activation, and early-life engagement. You will identify opportunities to improve the driver journey, optimize the registration-to-activation funnel, and drive initiatives that accelerate first trips and maximize engagement during the first 30 days. You will work cross-functionally to remove operational bottlenecks, improve conversion and retention, and ensure successful initiatives can be scaled across markets.</p> <p>&lt;/text&gt;<br>&lt;/gh-role-detail&gt;</p> <p>&lt;gh-responsibilities&gt;</p> <p>&lt;title&gt;<strong>Main tasks and responsibilities:</strong>&lt;/title&gt;</p> <p>&lt;bulletpoints&gt;</p> <ul> <li>&lt;point&gt;Analytics and performance - you will be responsible for defining and monitoring relevant KPIs to track registration, activation, retention, and the performance of different initiatives.&lt;/point&gt;</li> <li>&lt;point&gt;Processes and tools - you will create and optimize processes and tools to improve operational efficiency, provide visibility on performance, facilitate access to information, and identify opportunities to leverage automation and AI.&lt;/point&gt;</li> <li>&lt;point&gt;Stakeholder management - you will work closely with internal teams to gather feedback, align on priorities and processes, and provide support when needed.&lt;/point&gt;</li> <li>&lt;point&gt;User experience - you will iterate to optimize the registration and activation journey, strengthen engagement, and improve the overall value proposition.&lt;/point&gt;</li> <li>&lt;point&gt;Scaling - you will be responsible for sharing results and best practices, and cooperating with the Central Ops team and other local teams to replicate successful initiatives across Bolt markets.&lt;/point&gt;</li> </ul> <p>&lt;/bulletpoints&gt;</p> <p>&lt;/gh-responsibilities&gt;</p> <p>&nbsp;</p> <p>&lt;gh-requirements&gt;</p> <p>&lt;title&gt;<strong>About you:</strong>&lt;/title&gt;</p> <p>&lt;bulletpoints&gt;</p> <ul> <li>&lt;point&gt;You have 1–3 years of experience in an analytical, operations, consulting, or growth-focused role.&lt;/point&gt;</li> <li>&lt;point&gt;You have strong analytical skills and are comfortable using data to understand performance and drive decisions.&lt;/point&gt;</li> <li>&lt;point&gt;You have project management experience and can manage multiple initiatives simultaneously.&lt;/point&gt;</li> <li>&lt;point&gt;You are rigorous, organized, and detail-oriented.&lt;/point&gt;</li> <li>&lt;point&gt;You're a great communicator with strong stakeholder management skills and fluent in both French and English.&lt;/point&gt;</li> <li>&lt;point&gt;<strong>Hands-on by default</strong>: no task is beneath you if it moves the needle.&lt;/point&gt;</li> </ul> <p>&lt;/bulletpoints&gt;</p> <p>&lt;text&gt;</p> <p>Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!<br>&lt;/text&gt;<br>&lt;/gh-requirements&gt;<br><br></p> <p>&lt;gh-perks&gt;</p> <p>&lt;title&gt;<strong>Why you’ll love it here:</strong>&lt;/title&gt;</p> <p>&lt;bulletpoints&gt;</p> <ul> <li>&lt;point&gt;Play a direct role in shaping the future of mobility.&lt;/point&gt;</li> <li>&lt;point&gt;Impact millions of customers and partners in 600+ cities across 50+ countries.&lt;/point&gt;</li> <li>&lt;point&gt;Work in fast-moving autonomous teams with some of the smartest people in the world.&lt;/point&gt;</li> <li>&lt;point&gt;Accelerate your professional growth with unique career opportunities.&lt;/point&gt;</li> <li>&lt;point&gt;Get a rewarding salary and stock option package that lets you focus on doing your best work.&lt;/point&gt;</li> <li>&lt;point&gt;Enjoy the flexibility of working in a hybrid mode with 3 days in the office each week to foster strong connections and teamwork.&lt;/point&gt;</li> <li>&lt;point&gt;Take care of your physical and mental health with our wellness perks.&lt;/point&gt;</li> </ul> <p>&lt;/bulletpoints&gt;<br>&lt;text&gt;*<em>Some perks may differ depending on your location and role.</em>&lt;/text&gt;<br>&lt;/gh-perks&gt;</p><div class="content-conclusion"><p>#LI-Hybrid</p></div>