Remote Operations & Support Administrator (Sri Lanka)
devfinders
- Employment
- Fulltime Permanent
About the role
Work with a UK-based company in a role that combines operations, administration, customer support, and technology.
We're looking for a reliable and detail-oriented professional to support our operational and technical teams. This is a varied role offering exposure to administration, reporting, helpdesk management, procurement, and customer service.
Duties & Responsibilities
Manage and allocate helpdesk tickets.
Maintain and update operational reports.
Monitor support queues and service levels.
Maintain hardware and software asset registers.
Assist with purchasing and supplier management.
Track equipment orders and replacements.
Respond to customer and internal support enquiries.
Maintain accurate records and documentation.
Support continuous improvement of operational processes.
Benefits
Fully remote position.
40 days paid holiday annually.
Opportunity to work with a UK-based organisation.
Exposure to multiple areas of business operations.
Working Hours
Monday to Friday 08:30 – 17:00 (UK Time)
Minimum 2 years' experience in administration and technical support.
Strong Excel, Outlook, Word, and Teams skills.
Excellent communication and customer service abilities.
Strong attention to detail and organisational skills.
Ability to work independently in a remote environment.
Technical knowledge and troubleshooting experience are advantageous.
Perks & benefits
- Paid Time Off
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