Operations Support Specialist - Freelance, Remote

The Impact you’ll make

• Track job/work order progress end-to-end and drive timely follow-ups to completion
• Surface blockers, coordinate resolutions, and escalate risks appropriately
• Keep office logs and job workflows organized and audit-ready

• Maintain accurate records in Airtable/Excel, including permits, inspections, photos/files
• Ensure documentation standards are met (naming, completeness, version control)
• Prepare and update checklists, trackers, and shared folders for easy access

• Manage day-to-day communications via email, MS Teams, and WhatsApp group chats
• Provide frequent status updates to field supervisors, contractors, and internal teams
• Support scheduling, inspector coordination, and customer notifications as needed

• Send invoices, review/approve vendor invoices, and verify payments
• Apply backcharges when appropriate and track billing exceptions
• Reconcile job data with financial records to ensure accuracy

• Review inspection photos and verify field quality (e.g., depth/placement/utility avoidance)
• Coordinate repairs/mitigations, insurance/claims tracking, and safety-related issues
• Log incidents, maintain compliance documentation, and support SLA adherence

• Compile weekly operational reports (workflow status, SLA metrics, damages/issues)
• Highlight trends, risks, and recommendations for process improvement
• Keep leadership informed with concise summaries and data-driven insights

Skills, Knowledge and Expertise

• 5+ years in operations or field service support within telecom, tech, or a closely related industry
• Excellent English communication skills (written and verbal) with proven stakeholder coordination
• Strong task/project tracking and documentation skills using Airtable and Excel
• Hands-on experience supporting invoicing/billing workflows and vendor coordination
• Ability to work the 7 AM–3 PM ET shift with occasional flexibility between 7 AM–11 PM ET
• WFH Set-Up:
  • Computer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor and up.
  • Internet speed of at least 40MBPS
  • Headset with an extended mic that has noise cancellation and a webcam
  • Back-up computer and internet connection
  • Quiet, dedicated workspace at home

• Technical: Airtable, Excel, Outlook, MS Office, MS Teams, WhatsApp; document control; basic billing/invoicing support; operational reporting; familiarity with field/OSP terminology and photo review for quality standards
• Operational: Exception handling, risk identification, escalation management, and SLA tracking
• Soft skills: Clear communicator, calm under pressure, dependable, highly organized, problem solver with sound judgment, collaborative and service-oriented

• You thrive in fast-paced, remote environments and take ownership from start to finish
• You stay steady during escalations, communicate clearly, and resolve issues proactively
• You value accuracy, accountability, and follow-through, and you’re motivated by continuous improvement
• You’re a quick study who ramps up on tools and regional workflows efficiently
• You’re committed to reliability and long-term collaboration with growing teams

• Remote position
• Must have a reliable internet connection and a quiet workspace
• Required to provide own computer with Intel Core i5 or something similar or higher operating system

• 40 hours per week
•  7:00 AM - 3:00 PM ET (Occasional flexibility required, with possible shifts between 7 AM – 11 PM ET)

• $7 per hour
• No benefits package included

Benefits