Operations Associate (US Shift)

DTCC proudly supports Flexible Work Arrangements favoring openness and gives people freedom to do their jobs well, by encouraging diverse opinions and emphasizing teamwork.  When you join our team, you’ll have an opportunity to make meaningful contributions at a company that is recognized as a thought leader in both the financial services and technology industries. A DTCC career is more than a good way to earn a living. It’s the chance to make a difference at a company that’s truly one of a kind.

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The Chief Client Office (CCO) is focused on providing a consistent Client Experience across all business lines and geographies, enabling enhanced Client Satisfaction, Revenue Growth and Business Line Success.  The CCO function includes Sales, Partners, Relationship Management, Integration, Marketing & Communications and Sales Analytics & Operations.

Are you ready to make an impact at DTCC?

Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.

DTCC Solutions delivers information-based and business processing solutions to financial intermediaries globally.

Pay and Benefits:
 

• Competitive compensation, including base pay and annual incentive
• Comprehensive health and life insurance and well-being benefits, based on location
• Pension / Retirement benefits
• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
• DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).
   

The Impact you will have in this role:

Being a member of the team, this role is involved in a multitude of activities to support the Data Services Business Operations particularly in support of sales, client inquiries and client contact management. Enthusiasm, accountability for results, attention to detail, reliability and flexibility are key to the role's success.

Your Primary Responsibilities:
 

• Review and interpret client contracts to ensure accurate billing
• Maintain billing records and produce monthly and ad hoc reports
• Create and disseminate important client communications and notices
• Create and present monthly KPI decks
• Manage vendor contracts and oversee third party relationships to ensure deliverables are met
• Define and implement new processes to drive efficiency across the business
• Provide daily analytical, technical, and general support to clients
• Support Enterprise Agile initiatives by ensuring quarterly key results are achieved using JIRA
• Complete ad-hoc projects to improve operational efficiencies and support product development and packaging
• Aligns risk and control processes into day to day responsibilities to monitor and mitigate risk; escalates appropriately
• Act as a liaison across multiple cross functional teams to support and continuously improve Data Service's client delivery and support experience

Qualifications:

• Minimum of 5 years of related experience
• Bachelor's degree preferred or equivalent experience

Talents Needed for Success:

• Excellent command of verbal and written English
• Strong billing and finance acumen
• Self-starter with the ability to work independently with minimal supervision, take both accountability and pride in work, and consistently meet deadlines
• High level of computer proficiency, including Microsoft Office (PowerPoint, Word, Excel, SharePoint, OneNote and outlook)
• Experience partnering with cross functional stakeholders at various levels and engaging with external vendors
• Excellent project planning and management skills including strong time management capabilities to execute across tight timeframes and shifting priorities
• Proven experience working under pressure to tight deadlines while successfully managing competing projects, stakeholders and priorities (essential)
• Ability to appropriately and constructively challenge team members when needed
• Working knowledge of SalesForce to manage and track client inquiries (preferred)
• Demonstrate intellectual curiosity with the ability to identify, assess, and mitigate risk
• Strong analytical skills, highly organized, with the ability to set priorities on demand
• Strong attention to detail and analytical thinking (essential)
• Experience managing and leading others

The salary range is indicative for roles at the same level within DTCC across all US locations. Actual salary is determined based on the role, location, individual experience, skills, and other considerations. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.